Customer Service Coordinator

2 months ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Churchill Living Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and internal stakeholders.

Key Responsibilities
  • Manage and coordinate workload using our CRM system, ensuring timely and efficient resolution of customer issues.
  • Filter and prioritize tasks, scheduling work plans for our field-based customer service technicians.
  • Update the CRM system with real-time information, maintaining accurate records of customer interactions and work schedules.
  • Raise purchase orders and process invoices, ensuring seamless financial transactions.
  • Sources contractors as needed, managing stakeholder and homeowner expectations.
Requirements
  • Recent office-based experience, with a proven track record of providing exceptional customer service.
  • Excellent communication and listening skills, with the ability to professionally manage expectations.
  • Organizational and prioritization skills, with the ability to juggle multiple tasks and deadlines.
  • IT systems knowledge, including database management and MS Office applications.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About Us

Churchill Living Ltd is a leading provider of retirement living solutions, dedicated to delivering exceptional customer service and support. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.

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