Customer Service Coordinator

1 month ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Churchill Retirement Living. As a key member of our office-based team, you will play a vital role in ensuring our retired homeowners receive exceptional service.

As a Customer Service Administrator, you will be responsible for coordinating information and works related to property issues arising at our retirement Lodges. You will ensure that building defects and snagging issues are addressed in a timely and professional manner.

Key Responsibilities
  • Manage and coordinate workload using COINS, our CRM system
  • Filter and prioritize tasks and workload
  • Schedule work plans for our field-based Customer Service Technicians
  • Update the CRM system with real-time information
  • Raise purchase orders and deal with invoices
  • SOURCE CONTRACTORS WHERE NECESSARY
  • Manage stakeholder and homeowner expectations
About You

We are looking for a self-motivated and personable administrator who excels in providing exceptional customer service. You will have recent office-based experience and a methodical approach to juggling tasks and workload.

You will be proficient in IT systems, database knowledge, and MS Office applications, including Excel. Excellent communication and listening skills are essential, as well as the ability to professionally manage expectations and solve problems.

What We Offer
  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG – environmental, social and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

We pride ourselves on building beautiful, quality, purpose-built one and two bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life.

We've won a host of awards, including 'Best Companies' and we are the first ever retirement living specialist to have been named overall 'Housebuilder of the Year' by the WhatHouse? Awards.

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