Customer Service Coordinator

1 month ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at Churchill Retirement Living. As a key member of our office-based team, you will play a vital role in ensuring our retired homeowners receive exceptional service.

Your Key Responsibilities

  • Manage and coordinate workload using our CRM system, COINS
  • Filter and prioritize tasks and workload to ensure efficient delivery
  • Schedule work plans for our field-based Customer Service Technicians
  • Update the CRM system with real-time information to track implementation, delivery times, and work schedules
  • Raise purchase orders and process invoices
  • Sources contractors as needed
  • Manage stakeholder and homeowner expectations

About You

We are looking for a self-motivated, diligent, and personable administrator who excels at providing first-class customer service. You will have recent office-based experience, with a methodical approach to juggling tasks and workload. You will also possess excellent communication and listening skills, as well as the ability to professionally manage expectations, both verbally and in writing.

What We Offer

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG – environmental, social, and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

Our Company Values TORCH: Trust, Openness, Respect, Communication, and Honesty

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