Front Desk Manager

4 days ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Overview:

We are seeking an experienced Night Reception Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. As a key member of our Front Office team, you will play a vital role in delivering exceptional guest service and ensuring the smooth operation of our hotel's night-time activities.

About Us:
Hanbury Manor Marriott Hotel & Country Club is a luxurious Jacobean-style manor house set in 200 acres of beautiful countryside. Our hotel offers modern amenities, renovated event spaces, and discerning service. As a member of our team, you will be part of a global hospitality portfolio with Marriott International.

Key Responsibilities:
- Oversee the Front Office operations during night shifts to ensure efficient and effective service delivery.
- Supervise and motivate a team to achieve high standards of guest satisfaction, profit contribution, and staff morale.
- Ensure the security of monies, floats, keys, and safety deposits, as well as stock levels, at all times.
- Monitor departmental efficiency through GSS and other reporting mediums to identify areas for improvement.

Requirements:
- Proven experience in front office management, preferably in a luxury hotel environment.
- Excellent leadership and communication skills, with the ability to motivate and train a team.
- Strong organizational and problem-solving skills, with the ability to work under pressure.

Benefits:
- Annual leave increases after each year of service
- Canteen facilities
- Company events
- Cycle-to-work scheme
- Discounted or free food
- Employee discount
- Free parking
- Free access to gym
- On-site parking
- Referral program

Estimated Salary: £32,000 - £37,000 per annum
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