Night Manager

5 months ago

Ware, United Kingdom Marriott International Full time

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

The primary focus of the role is to be the property Manager on Duty and direct all property operations during the overnight shift. Ensure that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Experience:

· Previous Front Office experience essential.

Skills and Knowledge

· Strong Communication skills (verbal, listening, writing)

· Resilience & ability to adapt swiftly to changing situations

· Ability to influence others positively

· Attention to detail

· Opera/Marsha knowledge

· IT skills

Education or Certification

· High school diploma or GED; 5 years’ experience in the guest services, front desk, housekeeping, or related professional area.

OR

· 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in the guest services, front desk, housekeeping, or related professional area.

MANAGEMENT COMPETENCIES

· Adaptability

· Communication

· Problem Solving and Decision Making

· Professional Demeanor

· Building and Contributing to Teams

· Driving for Results

· Planning and Organizing

SPECIFIC DUTIES

Monitoring Property Operations

· Monitors and ensures compliance with all Guidelines to Operations.

· Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

· Manages all period-end inventories.

· Directs, monitors, and assists all overnight staff.

· Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

· Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

· Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

· Manages employee hours.

· Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Finance

To establish a guest account upon registration, as per Hotel and Company policies, for direct billing, credit card and cash payment. To be fully aware of all third-party payment restrictions, as per procedures. To fully understand, and comply with, Hotel Company cashiering procedures. To audit and balance each day’s shift, prepare daily banking, and report any discrepancies. To complete and understand the Credit Limit Reports and ensure that appropriate action is taken.

Security

To maintain security of all Hotel assets, and to report any loss or damage to the Shift Leader. To comply with the Data Protection Act regarding the disclosure of information To complete security patrols of the property each shift throughout the night as per the checklist.

Managing and Conducting Human Resources Activities

· Ensure associate shifts are rostered & recorded on Kronos workforce management, ensure daily/weekly checks are performed in a timely manner.

· Ensure the Oracle system is maintained with regards to holidays/sickness and other absences.

· Ensure appropriate training is delivered to the team H&S, Marriott training & discipline specific.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.  Be  where you can do your best work,  begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.

  • Night Manager

    3 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job Title: Night ManagerMarriott International is seeking a Night Manager to join our team at Hanbury Manor Marriott Hotel and Country Club. As a Night Manager, you will be responsible for overseeing the smooth operation of the hotel during the overnight shift, ensuring that guests receive exceptional service and that all hotel operations run smoothly.Key...

  • Night Manager

    4 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality experiences to our guests. As a Night Manager, you will play a critical role in ensuring the smooth operation of our hotel during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all hotel policies and procedures.• Direct and assist overnight...

  • Night Manager

    4 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality experiences to our guests. As a Night Manager, you will play a critical role in ensuring the smooth operation of our hotel during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all hotel policies and procedures.• Direct and assist overnight...

  • Night Manager

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Marriott International is seeking a Night Manager to oversee property operations during the overnight shift. This role is responsible for ensuring the highest levels of hospitality and service are provided to guests.Key responsibilities include:Monitoring and ensuring compliance with all Guidelines to Operations.Directing and assisting overnight...

  • Night Manager

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality and service to our guests. As a Night Manager, you will play a critical role in ensuring the smooth operation of our hotel during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all hotel guidelines and policies.• Direct and assist overnight...

  • Night Manager

    4 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality experiences to our guests. As a Night Manager at our Hanbury Manor Marriott Hotel and Country Club, you will play a critical role in ensuring the smooth operation of our property during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all...

  • Night Manager

    4 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality experiences to our guests. As a Night Manager at our Hanbury Manor Marriott Hotel and Country Club, you will play a critical role in ensuring the smooth operation of our property during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all...

  • Night Manager

    1 month ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality experiences to our guests. As a Night Manager, you will play a critical role in ensuring the smooth operation of our hotel during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all hotel policies and procedures.• Direct and assist overnight...

  • Night Manager

    1 month ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are committed to delivering exceptional hospitality experiences to our guests. As a Night Manager, you will play a critical role in ensuring the smooth operation of our hotel during the overnight shift.Key Responsibilities:• Monitor and ensure compliance with all hotel policies and procedures.• Direct and assist overnight...

  • Night Porter

    5 months ago

    Ware, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Night Porter** who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members. Main Responsibilities - Maintaining our luxury standards of cleanliness and service at all times - Operating cleaning...

  • Night Reception Supervisor

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    At Marriott International, we are seeking a highly skilled and experienced Night Reception Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. As a key member of our Front Office team, you will be responsible for overseeing the smooth operation of the Night shift, ensuring exceptional guest satisfaction, and driving revenue growth.As...

  • Night Receptionist

    1 month ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a skilled Night Receptionist to join our team at Marriott International. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProcess all guest check-ins and...

  • Night Receptionist

    1 month ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a skilled Night Receptionist to join our team at Marriott International. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProcess all guest check-ins and...

  • Night Operations Manager

    1 day ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    About the RoleAs a Night Manager at Marriott International, you will play a vital role in ensuring the smooth operation of our properties during the overnight shift. Your primary responsibility will be to direct all property operations, providing exceptional hospitality and service to our guests.Key ResponsibilitiesMonitor and ensure compliance with all...

  • Night Reception Supervisor

    6 days ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job Title: Night Reception SupervisorJob Summary: We are seeking a Night Reception Supervisor to join our team at Marriott International. This role is responsible for supervising the Night team to maximize guest satisfaction, profit contribution, and staff motivation.Key Responsibilities:Supervise Night team to ensure high standards of service and adherence...

  • Night Receptionist

    5 months ago

    Ware, United Kingdom Marriott International, Inc Full time

    **Job Number** 24017931 **Job Category** Finance & Accounting **Location** Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor...

  • Night Receptionist

    3 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a skilled Night Receptionist to join our team at Marriott International. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProcess all guest check-ins and...

  • Night Receptionist

    3 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a skilled Night Receptionist to join our team at Marriott International. As a Night Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProcess all guest check-ins and...

  • Night Reception Supervisor

    5 months ago

    Ware, United Kingdom Marriott International, Inc Full time

    **Job Number** 24069750 **Job Category** Finance & Accounting **Location** Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor...

  • Night Reception Supervisor

    5 months ago

    Ware, United Kingdom Hanbury Manor Full time

    Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service. Marriott International has long believed in the power of our associates to shape our future....