Night Reception Supervisor Lead
4 days ago
The Night Reception Supervisor is responsible for overseeing the Front Office operations at Hanbury Manor Marriott Hotel & Country Club. This role requires a strong leader who can manage and motivate a team to deliver exceptional guest service, while maintaining high standards of efficiency and productivity.
About Us:
Hanbury Manor Marriott Hotel & Country Club is a luxurious Jacobean-style manor house set in 200 acres of beautiful countryside. Our hotel offers modern amenities, renovated event spaces, and discerning service. As a member of our team, you will be part of a global hospitality portfolio with Marriott International.
Key Responsibilities:
- Supervise the Night team to maximize guest satisfaction, profit contribution, and staff motivation.
- Maintain high standards of service while ensuring all associates adhere to company policies, procedures, and brand standards.
- Manage the security of monies, floats, keys, and safety deposits, as well as stock levels, at all times.
- Monitor departmental efficiency through GSS and other reporting mediums to ensure high guest impact.
- Train and develop associates within your area of responsibility to improve standards, product knowledge, and attention to detail.
Requirements:
- Previous front office experience is essential, with a Marriott background preferred.
- Strong communication skills, including verbal, listening, and writing abilities.
- Opera/Marsha knowledge and computer skills are also required.
- A good level of English is essential, with NVQ Level 2 (or equivalent) in hotel reception desired.
Benefits:
- Annual leave increases after each year of service
- Canteen facilities
- Company events
- Cycle-to-work scheme
- Discounted or free food
- Employee discount
- Free parking
- Free access to gym
- On-site parking
- Referral program
Estimated Salary: £30,000 - £35,000 per annum
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