Front Desk Supervisor

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time

About Us

Hanbury Manor Marriott Hotel & Country Club is a leading hospitality provider that strives to elevate the art of hosting. Our team is committed to delivering exceptional experiences for our guests, and we are seeking a skilled Guest Experience/Reception Supervisor to join our team.

Salary Range: £25,000 - £35,000 per annum, depending on experience

About the Role

We are looking for a warm and welcoming individual who can provide outstanding service to our guests. As a Guest Experience/Reception Supervisor, you will be responsible for processing guest check-ins, verifying identities and forms of payment, and assigning rooms. You will also need to ensure that all guests have a smooth and enjoyable stay with us.

Responsibilities

  • Process all guest check-ins, verifying guest identity and form of payment
  • Assign rooms and activate/issue room keys
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Bonvoy information and ensure rates match market codes
  • Secure payment prior to issuing room key and verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests and follow up to ensure they have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Notify Loss Prevention/Security of any guest reports of theft

Requirements

To succeed in this role, you will need to possess excellent communication skills, a warm and welcoming demeanor, and the ability to multitask and problem-solve. You should also be able to stand, sit, or walk for extended periods of time across a work shift.

Benefits

  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management and team-spirited colleagues

About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status.


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