Hotel Receptionist
6 months ago
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all guests. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
**Responsibilities**:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Register guests, assign rooms, and provide them with room keys, and show to rooms.
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Assist guests with any requests or issues during their stay
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organised front desk area
**Skills**:
- Excellent guest service skills with the ability to anticipate needs and exceed expectations
- Previous experience in a hotel or hospitality setting is preferred
- Strong phone etiquette and communication skills
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by our guests
- Attention to detail and the ability to handle multiple tasks simultaneously
- Proficient in using hotel management software or reservation systems
Pay: From £24,410.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Supplemental pay types:
- Tips
Work Location: In person
Reference ID: FHH/GSA
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