Night Receptionist

2 weeks ago

Ware Hertfordshire, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world's largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.

POSITION SUMMARY

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

* High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Monitoring Property Operations

* Monitors and ensures compliance with all Guidelines to Operations.

* Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

* Ensures employees are working in a safe environment.

* Manages all period-end inventories.

Supporting Profitability and Revenue Goals

* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

* Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

* Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

* Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

* Administers plans and actions to keep chargebacks and rebates to a minimum.

* Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

* Manages employee hours.

* Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

* Promotes participation in property safety-related programs.

* Monitors employee attendance and records absences/tardiness.

* Promotes teamwork and employee morale.

* Keeps employees informed regarding new operational procedures, standards, or programs.

* Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).

* Ensures all employees have complete knowledge of emergency procedures.

* Encourages employee relations through gifts, parties, outings.

* Creates incentives that will promote better service and profit for the property.

* Assists operations manager in processing employee payroll weekly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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