Hotel Receptionist

4 months ago

Ware, United Kingdom Fanhams Hall Hotel Full time

Overview:
Fanhams Hall is a prestigious 4-star hotel located in the picturesque town of Ware. Renowned for its historic charm, stunning gardens, and exceptional guest service, our hotel is a preferred destination for weddings, corporate meetings, and leisure stays. Set within beautifully landscaped grounds, Fanhams Hall offers a unique blend of traditional charm and modern amenities, including elegant guest rooms, state-of-the-art meeting facilities, and exquisite dining options. We pride ourselves on providing personalised service and creating memorable experiences for our guests.

**Duties**:

- Greet and welcome guests with a warm and friendly demeanor upon arrival and during their stay.
- Perform check-in and check-out procedures efficiently, ensuring a seamless experience for guests.
- Provide guests with information about hotel services, amenities, and local attractions, enhancing their stay.
- Address and resolve guest complaints and issues promptly and professionally, ensuring guest satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with administrative tasks as needed, including filing, photocopying, and managing correspondence.
- Ensure the reception area is clean, organised, and well-stocked with necessary supplies.

**Skills**:

- Previous experience as a hotel receptionist or in a similar customer service role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to multitask and handle stressful situations with ease.
- Proficiency with hotel management software and basic computer skills.
- A positive attitude and a commitment to providing outstanding guest service.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Requirements**:

- Previous experience as a hotel receptionist or in a similar customer service role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to multitask and handle stressful situations with ease.
- Proficiency with hotel management software and basic computer skills.
- A positive attitude and a commitment to providing outstanding guest service.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A valid driver's license and reliable transportation due to the hotel's location.

**Preferred Qualifications**:

- Knowledge of the local area and attractions.
- Additional language skills are a plus.
- A valid driver's license due to the isolated location of the hotel.

Join our team as a Hotel Receptionist and be part of creating memorable experiences for our guests in a vibrant hotel setting.

Pay: £17,811.32-£25,262.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: FHH/GSA

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