Hotel Front Desk Manager

5 days ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
About the Role

Hanbury Manor Marriott Hotel & Country Club seeks a highly organized and detail-focused Guest Experience Supervisor to deliver exceptional service to our guests.

Key Accountabilities
  • Manage guest check-in and check-out procedures, ensuring accuracy and efficiency.
  • Maintain accurate records of guest accounts, resolving any discrepancies promptly.
  • Ensure timely processing of payments, adjusting bills as necessary.
  • Provide exceptional customer service, addressing guest queries and concerns in a professional manner.
Essential Skills
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Flexibility and adaptability in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Physical stamina to work long hours on your feet.
Compensation Package
  • An attractive salary package of $50,000 - $60,000 per year.

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