Hotel Service Manager

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
About the Role

We are seeking a highly skilled and experienced Food Services Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. As a key member of our food and beverage operations, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience with us.

Key Responsibilities
  • Ensure staff is working together as a team to provide optimum service and meet guest needs.
  • Inspect grooming and attire of staff and address any deficiencies.
  • Complete opening and closing duties, including setting up necessary supplies and tools, cleaning equipment and areas, locking doors, etc.
  • Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
  • Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating employees.
Requirements

To be successful in this role, you will need to have:

  • A strong background in food and beverage operations.
  • Excellent communication and leadership skills.
  • The ability to work effectively under pressure and as part of a team.
  • A passion for delivering exceptional customer service.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including:

  • 20 days holiday (pro rata) including bank holidays increasing after each year of service.
  • 50% discount on Food & Beverage.
  • 30% discount on Golf & Spa retail products.
  • Access to Leisure Club.
  • Length of service rewards and invitations to afternoon teas.
  • Monthly/yearly recognition schemes.
  • Training both internally and externally.
  • Worldwide career opportunities within Marriott hotels.
  • Discounted associate room rates for you & friends and family.
  • Pension scheme.
  • Cycle to work scheme.


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