Service Excellence Lead

4 days ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Job Overview

We are currently seeking a qualified and experienced Food Services Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. This is an exciting opportunity to work with a world-class hospitality brand and contribute to delivering exceptional guest experiences.

Key Responsibilities
  • Evaluate and improve food and beverage operations to ensure consistency and high standards.
  • Lead and motivate staff to deliver outstanding customer service and achieve sales targets.
  • Manage inventory, costs, and suppliers to optimize profitability.
  • Develop and implement new ideas and initiatives to enhance the guest experience.
  • Collaborate with colleagues to ensure seamless execution of events and functions.
Requirements

To succeed in this role, you will need to have:

  • A degree in hospitality or a related field.
  • Proven experience in food and beverage operations, preferably in a luxury hotel environment.
  • Exceptional leadership and communication skills.
  • A deep understanding of customer service principles and practices.
Salary and Benefits

This position offers a competitive salary of £28,000 - £35,000 per annum, depending on experience, plus a range of benefits including:

  • 20 days holiday (pro rata) including bank holidays increasing after each year of service.
  • 50% discount on Food & Beverage.
  • 30% discount on Golf & Spa retail products.
  • Access to Leisure Club.
  • Length of service rewards and invitations to afternoon teas.
  • Monthly/yearly recognition schemes.
  • Training both internally and externally.
  • Worldwide career opportunities within Marriott hotels.
  • Discounted associate room rates for you & friends and family.
  • Pension scheme.
  • Cycle to work scheme.


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