Service Excellence Lead
4 days ago
We are currently seeking a qualified and experienced Food Services Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. This is an exciting opportunity to work with a world-class hospitality brand and contribute to delivering exceptional guest experiences.
Key Responsibilities- Evaluate and improve food and beverage operations to ensure consistency and high standards.
- Lead and motivate staff to deliver outstanding customer service and achieve sales targets.
- Manage inventory, costs, and suppliers to optimize profitability.
- Develop and implement new ideas and initiatives to enhance the guest experience.
- Collaborate with colleagues to ensure seamless execution of events and functions.
To succeed in this role, you will need to have:
- A degree in hospitality or a related field.
- Proven experience in food and beverage operations, preferably in a luxury hotel environment.
- Exceptional leadership and communication skills.
- A deep understanding of customer service principles and practices.
This position offers a competitive salary of £28,000 - £35,000 per annum, depending on experience, plus a range of benefits including:
- 20 days holiday (pro rata) including bank holidays increasing after each year of service.
- 50% discount on Food & Beverage.
- 30% discount on Golf & Spa retail products.
- Access to Leisure Club.
- Length of service rewards and invitations to afternoon teas.
- Monthly/yearly recognition schemes.
- Training both internally and externally.
- Worldwide career opportunities within Marriott hotels.
- Discounted associate room rates for you & friends and family.
- Pension scheme.
- Cycle to work scheme.
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