Customer Service Team Lead

3 weeks ago


Ware, Hertfordshire, United Kingdom PerkinElmer Full time
Job Description:
As a Customer Service Team Lead at PerkinElmer, you will be responsible for overseeing the day-to-day operations of the customer support team. This includes assigning and coordinating work orders, reviewing customer experience, and managing the team's mailbox. You will also be responsible for ensuring up-to-date communication with customers about work order status and escalating issues in a timely manner.

Key Responsibilities:
  • Work Order Management
  • Customer Communication
  • Team Leadership
  • Issue Escalation


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