Hospitality Services Manager Assistant
3 weeks ago
We are seeking a Guest Experience Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club, a luxurious hotel set in 200 acres of Hertfordshire parkland.
Job Summary:
The successful candidate will be responsible for delivering exceptional guest experiences, leading by example, and solving problems with ease.
Key Responsibilities:
- Guest Services: Provide exceptional guest services, including greeting guests, answering questions, and resolving issues.
- Team Leadership: Assist in training, evaluating, and coaching employees to maintain high standards of service quality.
- Problem-Solving: Analyze problems, identify solutions, and implement effective solutions to meet guest needs.
Requirements:
To be successful in this role, you will need:
- Excellent Customer Service Skills: Strong customer service skills, with the ability to deliver exceptional guest experiences.
- Leadership Skills: Ability to lead by example, train, and coach employees to achieve high standards of service quality.
- Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective solutions.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
About Us:
Hanbury Manor Marriott Hotel & Country Club is a luxury hotel located in Hertfordshire, offering breathtaking views and exceptional hospitality experiences.
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