Hospitality Coordinator

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
DESCRIPTIONS3:['

About Us

Hanbury Manor Marriott Hotel & Country Club is a luxury hospitality provider, renowned for its exceptional service and commitment to excellence. As a Guest Experience Supervisor, you will play a vital role in ensuring that every guest has a luxurious and unforgettable experience with us.

Salary Range: £30,000 - £40,000 per annum, depending on experience

About the Job

We are looking for a highly skilled and experienced individual who can lead our front desk team, manage guest interactions, and drive revenue growth through upselling and cross-selling opportunities. You will also be responsible for monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance guest satisfaction and loyalty.

Key Responsibilities

  • Lead and motivate the front desk team to deliver exceptional guest experiences
  • Manage guest interactions, including check-ins, complaints, and special requests
  • Upsell and cross-sell amenities and services to increase revenue and enhance guest satisfaction
  • Monitor performance metrics, including guest satisfaction, revenue growth, and operational efficiency
  • Identify areas for improvement and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless communication and workflow

Requirements

To succeed in this role, you will need to possess excellent leadership and communication skills, a high level of organizational ability, and the ability to work effectively under pressure. You should also be able to stand, sit, or walk for extended periods of time across a work shift.

Benefits

  • Discounts on hotel rooms, gift shop items, food, and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management and team-spirited colleagues

About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status.



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