Food & Beverage Team Leader

2 months ago

Ware Hertfordshire, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

CANDIDATE PROFILE

Experience:

  • 2 Years related work experience
  • Previous supervisory experience desirable

Skills and Knowledge

  • Good Communication skills (verbal, listening, writing)
  • Pro-active and reliable
  • Able to work within a team
  • Attention to detail
  • Organised & methodical
  • Flexible & adaptable
  • Ability to listen and act on feedback
  • Ability to guide, coach & mentor team members

Education or Certification

  • Good level of English essential
  • High School Diploma or equivalent

The primary focus of the role is to ensure associates are working together as a team to ensure optimum service and that guest needs are met.

Key duties include:

  • Inspect grooming and attire of staff and ensure Marriott standards are met.
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.

Other duties include:

ASSISTS MANAGEMENT

  1. Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  2. Ensure employee compliance with company standards and policies and external regulations.
  3. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to employees and ensure that they are understood.
  4. Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  5. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
  6. Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
  7. Serve as employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.

WHAT WE CAN OFFER YOU

  • Competitive Salary + 20 days holiday (pro rata) including bank holidays increasing after each year of service
  • 50% discount on Food & Beverage
  • 30% discount on Golf & Spa retail products
  • Access to Leisure Club
  • Length of service rewards and invitations to afternoon teas
  • Monthly/yearly recognition schemes
  • Training both internally and externally
  • Worldwide career opportunities within Marriott hotels
  • Discounted associate room rates for you & friends and family
  • Professional learning and development opportunities
  • Free meals on duty and free uniform
  • Free car parking
  • Christmas lunches, Summer BBQ's and Easter celebrations
  • Play Golf for free and preferential rates for family & friends
  • Pension scheme
  • Cycle to work scheme

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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