Food and Beverage Operations Manager

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
About Hanbury Manor Marriott Hotel & Country Club

We strive to deliver exceptional experiences for our guests through innovative approaches and a deep understanding of their needs.

This role is a key position within our Food and Beverage Department, reporting directly to the Director of F&B. As a Restaurant and Bar Manager, you will oversee the day-to-day operations of all food and beverage outlets, ensuring seamless service delivery and driving alignment with our brand's service culture.

Job Description

The successful candidate will be responsible for managing the team, providing excellent customer service, and driving business growth through effective sales strategies.

You will lead by example, promoting a positive work environment and fostering collaboration among your team members.

Additionally, you will ensure that all employees receive continuous training on service excellence and menu knowledge.

Key Responsibilities:
  • Manage the day-to-day operations of the Food and Beverage outlets: Restaurant, Cocktail Bar, Oak Hall, Vardon's Bar & Room Service.
  • Line management responsibilities for all levels F&B Leaders to F&B Service Experts.
  • Provide excellent customer service and respond proactively to guests' concerns.
  • Drive alignment of all employees, team leaders, and managers to the brand's service culture.
  • Ensure associates receive continuous training on service excellence and menu knowledge.
Requirements:

To succeed in this role, you should have:

  • A high school diploma or GED, with 4 years of experience in food and beverage, culinary, or related professional area.

Alternatively, you may hold a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major, with 2 years of experience in food and beverage, culinary, or related professional area.

Salary and Benefits

We offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience, plus benefits including a 50% discount on Food & Beverage, 30% discount on Golf & Spa retail products, access to Leisure Club, length of service rewards, and invitations to afternoon teas.



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