Reception Leadership Role

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time

Introduction

Hanbury Manor Marriott Hotel & Country Club is a 5-star hotel located in a picturesque setting, offering a unique blend of luxury and tranquility. We are committed to delivering exceptional hospitality experiences that exceed our guests' expectations.

Job Brief

We are seeking a highly organized and communicative Night Reception Supervisor to join our team. As a Night Reception Supervisor, you will be responsible for overseeing the front desk operations during evening hours, ensuring smooth check-ins and check-outs, and providing personalized attention to our guests.

Main Duties

Your key responsibilities will include:

  • Coordinating front desk operations during evening hours, ensuring efficient workflow and minimal wait times for guests
  • Providing exceptional customer service and responding to guest inquiries with professionalism and empathy
  • Maintaining accurate records and reports, as required
  • Working collaboratively with colleagues to ensure seamless room assignments and guest satisfaction

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £36,000 - £40,000 per annum, depending on experience, plus a range of benefits, including comprehensive training and development opportunities, flexible working hours, and ongoing career progression opportunities.


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