Guest Services Supervisor

4 days ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Job Description

The successful candidate will be responsible for leading our front desk operations, ensuring seamless check-in and check-out processes for our valued guests.

Key responsibilities include:

  1. Verifying guest identity and payment, assigning rooms, and activating/issuing room keys.
  2. Setting up accurate accounts for each guest according to their requirements.
  3. Ensuring rates match market codes and documenting exceptions.
  4. Securing payment prior to issuing room keys and verifying/adjusting billing.

In addition to these key responsibilities, the successful candidate will assist management in training, evaluating, counseling, motivating, and coaching employees.



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