Guest Experience Supervisor

5 days ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Job Title: Guest Experience Supervisor
Job Summary:
We are seeking a highly skilled Guest Experience Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.

Responsibilities:

  • Process all guest check-ins, verifying guest identity and form of payment
  • Assign rooms and activate/issue room keys
  • Ensure accurate accounts for each guest according to their requirements
  • Enter Marriott Bonvoy information and secure payment prior to issuing room key
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift


Requirements:

  • A warm, people-oriented demeanour
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift


Perks:

  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues


About Us:
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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