Guest Experience Coordinator

4 days ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Job Description

We are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club.

The Impact You'll Make

You will be the first point of contact for our guests, setting the tone for their stay with a warm welcome and providing information about hotel services, facilities, and the local area. Your goal is to create a seamless and memorable experience for our guests.

Key Responsibilities
  • Process guest check-ins, verifying identity and payment, assigning rooms, and issuing room keys.
  • Set up accurate accounts for each guest, ensuring rates match market codes and documenting exceptions.
  • Secure payment prior to issuing room keys, verify/adjust billing, and compile daily reports/logs/contingency lists.
  • Accommodate guest requests, contacting staff as needed, and follow up to ensure requests have been met.
Requirements
  • A warm and people-oriented demeanor.
  • A team-first attitude.
  • A positive outlook and outgoing personality.
  • Flexibility, problem-solving skills, and multi-tasking ability.
  • The ability to stand, sit or walk for extended periods of time across a work shift.
What We Offer
  • A competitive salary range of $50,000 - $60,000 per year.


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