Guest Experience Manager

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Job Description

We are seeking a highly skilled Guest Experience Supervisor to join our team at Hanbury Manor Marriott Hotel & Country Club.

About the Role

This is an excellent opportunity for a passionate and people-oriented individual to take on a key role in delivering exceptional guest experiences. As a Guest Experience Supervisor, you will be responsible for ensuring that all guests receive a warm and welcoming experience throughout their stay.

Your primary focus will be on processing guest check-ins, verifying identities, and assigning rooms. You will also be responsible for setting up accurate accounts, entering Marriott Bonvoy information, and securing payments prior to issuing room keys.

You will work closely with other departments to ensure seamless communication and coordination. Your ability to stand, sit or walk for extended periods of time across a work shift will be essential in meeting the demands of this role.

We offer a competitive salary range of $45,000 - $65,000 per annum, based on location and experience. In addition to a comprehensive benefits package, you will have access to learning and development opportunities, recognition programs, wellbeing programs, and encouraging management.

The ideal candidate will possess a warm and people-oriented demeanour, a team-first attitude, positive outlook and outgoing personality. You should also have flexibility, problem-solving skills, and multi-tasking ability.



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