Guest Experience Leader
3 weeks ago
We are seeking a motivated and organized Guest Experience Leader to join our team at Hanbury Manor Marriott Hotel & Country Club. As a Guest Experience Leader, you will be responsible for ensuring that all guests have an exceptional experience during their stay.
Key Responsibilities:
- Process guest check-ins, verifying identity, payment, and room assignments.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Bonvoy information and ensure rates match market codes.
- Secure payment prior to issuing room key and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
Requirements:
- A warm, people-oriented demeanor.
- A team-first attitude.
- Positive outlook and outgoing personality.
- Flexibility, problem-solving skills, and multi-tasking ability.
About Us:
Hanbury Manor Marriott Hotel & Country Club is part of Marriott International's luxury portfolio and consists of over 100 beautiful properties in gateway cities and distinctive resort locations around the world. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer competitive salaries, discounts on hotel rooms and services, learning and development opportunities, recognition programs, wellbeing programs, and a supportive work environment.
Salary: £24,000 - £28,000 per year, depending on experience.
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