Guest Experience Leader

3 weeks ago


Ware, Hertfordshire, United Kingdom Hanbury Manor Marriott Hotel & Country Club Full time
Job Title: Guest Experience Leader

We are seeking a motivated and organized Guest Experience Leader to join our team at Hanbury Manor Marriott Hotel & Country Club. As a Guest Experience Leader, you will be responsible for ensuring that all guests have an exceptional experience during their stay.

Key Responsibilities:

  • Process guest check-ins, verifying identity, payment, and room assignments.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Bonvoy information and ensure rates match market codes.
  • Secure payment prior to issuing room key and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests and follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.

Requirements:

  • A warm, people-oriented demeanor.
  • A team-first attitude.
  • Positive outlook and outgoing personality.
  • Flexibility, problem-solving skills, and multi-tasking ability.

About Us:

Hanbury Manor Marriott Hotel & Country Club is part of Marriott International's luxury portfolio and consists of over 100 beautiful properties in gateway cities and distinctive resort locations around the world. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer competitive salaries, discounts on hotel rooms and services, learning and development opportunities, recognition programs, wellbeing programs, and a supportive work environment.

Salary: £24,000 - £28,000 per year, depending on experience.



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