Food & Beverage Apprentice - Hanbury Manor

7 months ago


Ware, United Kingdom Inspiro Learning Full time

A wonderful opportunity has become available at The Marriott hotel for an enthusiastic apprentice to join the Service team as a Front of House apprentice.

You will need to be enthusiastic and hard working and ready to contribute towards the perfect customer experience.

Main Duties:

- Assists in creating a warm and welcoming environment for our guests
- Ensures that guests are seated and provided with menus/drinks menus promptly and as appropriate.
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
- Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expect expectation ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and Housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Ensure all cash charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
- Assist in the set up and preparation, and provide service duties for functions as required.
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Ensure that all front of house and guest areas are well maintained at all times
- Any other duties as directed by the Restaurant & Bar Manager or other member of the management Team.

Wage information
Before April 2019 under 25's £7.38
over 25's £7.83
After April Under 25's £7.70
over 25's £8.21

As an Apprentice you will be included on a Hospitality Qualification.
Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship.
This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

**Job Type**: Apprenticeship

**Salary**: From £407.20 per week

Work Location: In person



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