Technical Help Desk Engineer
1 week ago
We are looking for a skilled Service Desk Technical Analyst to join our team in Birmingham. The successful candidate will have experience in providing technical support to clients and will be responsible for managing escalated issues.
Key Responsibilities:
Provide 3rd line support with networking tasks and project work
Deploy and maintain software and hardware as directed
Manage escalation through other teams and provide high-quality feedback to customers
Assist with backup management, data retrieval, and asset register maintenance
Provide administrative support to the back office and bespoke systems where required
Requirements:
ITIL v3-4 Foundation certification and experience working in an ITIL environment
Windows 10, Windows Server 2008/2012, 2016, and 2019 Remote Desktop/Terminal services environments
Microsoft Active Directory and troubleshooting
Knowledge of TCP/IP Networking and experience with DHCP, DNS, and VPNs
MS SQL / SSIS / SSRS
BTEC, HNC, HND, or bachelor's degree in Computer Science, IT, or a related field
Benefits:
Group Life Assurance (after 1 year's service)
Employee Bonus Scheme
Health Cash Plan
Salary Exchange workplace pension employer 4% / employee minimum 5%
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