Technical Help Desk Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
Job Description
We are seeking an experienced IT Support Engineer to join our dynamic team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients. This includes resolving technical issues, escalating complex problems, and collaborating with cross-functional teams to deliver high-quality solutions.

Responsibilities:
  1. Provide expert-level technical support to clients via phone, email, and chat.
  2. Collaborate with internal stakeholders to resolve complex technical issues.
  3. Develop and maintain relationships with clients to ensure high levels of satisfaction.
  4. Stay up-to-date with industry trends and emerging technologies to drive innovation and improvement.


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