Help Desk Technical Lead

20 hours ago


Birmingham, Birmingham, United Kingdom Breath HR Full time

If you're looking for a challenging and rewarding career opportunity, look no further than our Help Desk Technical Lead position. As a key member of our team, you will be responsible for leading the delivery of exceptional customer service and technical support to our clients.

About the Role:
  • Lead a team of IT support specialists to deliver timely and effective solutions to client IT-related queries.
  • Develop and implement processes to ensure seamless service delivery and high client satisfaction.
  • Collaborate with senior leadership to drive business growth and improve operational efficiency.

To succeed in this role, you will need strong leadership and management skills, excellent communication abilities, and experience working in a fast-paced IT environment. You should also have a deep understanding of Microsoft technologies and be able to effectively train and mentor junior team members.

The ideal candidate will have a strong background in IT leadership and a proven track record of delivering high-quality support and services.

We offer a competitive salary of £40,000 - £50,000 per annum, plus benefits including private healthcare, company mobile phone, and ongoing training opportunities.



  • Birmingham, Birmingham, United Kingdom West Midlands Police Full time

    We are looking for a highly motivated and experienced Technical Help Desk Expert to join our team at West Midlands Police in Birmingham. In this role, you will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and implementing new technologies.The successful candidate will have a strong background...

  • Help Desk Trainee

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: Help Desk TraineeJob Type: Full-timeSalary:£22,000 - £28,000 per annum (depending on experience)About the Role:We are looking for a talented and enthusiastic individual to join our IT Service Desk team as a Help Desk Trainee. As a trainee, you will work under the guidance of experienced team members to develop your skills and knowledge in...


  • Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time

    About the JobWe are looking for an experienced Senior Help Desk Operator to join our team at Contact Government Services, LLC. As a key member of our IT support team, you will be responsible for providing top-notch technical support and services to our end-users.About the Role:Provide advanced technical support and troubleshooting services to...


  • Birmingham, Birmingham, United Kingdom Gowling WLG Full time

    About the PositionWe are seeking a Help Desk and Technical Support Professional to join our Service Delivery team in Birmingham. As a Junior Support Analyst, you will provide 1st and 2nd line technical and application support to business users across all functional areas of the business.Key responsibilities include:Responding to user queries and help...


  • Birmingham, Birmingham, United Kingdom Jumar Solutions Full time

    Jumar Solutions is seeking a skilled Technical Service Desk Lead to join their team in Birmingham. As a Technical Service Desk Lead, you will be responsible for overseeing the technical operations of the Managed Service Centre, with a particular focus on cloud services and data protection. The role involves working 2-3 days in our client's office and the...

  • Help Desk Engineer

    3 weeks ago


    Birmingham, Birmingham, United Kingdom TMRG Full time

    Job Description:The Support Engineer role involves working closely with colleagues to deliver outstanding customer service and support. You will be responsible for configuring phone lines, processing orders, and resolving customer issues in a timely and professional manner.Responsibilities:Configuration and provisioning of phone linesOrder processing and...


  • Birmingham, Birmingham, United Kingdom In Technology Group Full time

    We are looking for a Technical Service Desk Engineer to join our In Technology Group team in Birmingham. The successful candidate will be responsible for delivering 2nd and 3rd line support within an ITIL-based service desk environment.The ideal candidate will have strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall management...


  • Birmingham, Birmingham, United Kingdom Air IT Full time

    Are you ready to embark on an exciting career journey as a 1st Line Service Desk Engineer? At Air IT, we're looking for a talented individual to provide exceptional customer service, troubleshoot technical issues, and drive business success.About the Role:Provide world-class customer service to end-users and stakeholdersAct as the primary point of contact...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: IT Service Desk ApprenticeJob Type: ApprenticeshipSalary:£18,000 - £23,000 per annum (depending on experience)About the Role:We are seeking an ambitious and dedicated individual to join our IT Service Desk team as an IT Service Desk Apprentice. As an apprentice, you will work alongside experienced team members to gain hands-on experience and...


  • Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Senior Help Desk Operator to join our team at Contact Government Services, LLC. As a key member of our IT support team, you will be responsible for providing exceptional technical support and services to our end-users.About the Role:Provide Level 1 & 2 Help Desk (PC Assist) support services to end-users.Assist with...


  • Birmingham, Birmingham, United Kingdom Jumar group Full time

    Jumar Group's award-winning services client in Birmingham seeks an experienced Technical Service Desk Manager to drive performance, maintain operational standards, and ensure top-tier client service in a Cloud-based environment.Key ResponsibilitiesThe successful candidate will oversee technical operations, support shift leaders, facilitate training, develop...


  • Birmingham, Birmingham, United Kingdom SSP Full time

    Are you an IT professional looking for a new challenge? We are seeking a skilled IT Service Desk Professional to join our team at SSP. This is a great opportunity to develop your skills and take your career to the next level.About the RoleWe are looking for someone who can provide excellent technical support and customer service to our clients. As an IT...

  • Senior Technical Lead

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Senior Technical LeadWe are seeking a highly experienced and skilled Senior Technical Lead to join our team at Rise Technical Recruitment Limited.About the RoleThis is an exceptional opportunity for a seasoned technical professional to lead major projects and contribute to the company's growth and success.Key ResponsibilitiesLead the development...


  • Birmingham, Birmingham, United Kingdom Contact Government Services, LLC Full time

    Job DescriptionAs a Senior Help Desk Operator, you will be responsible for delivering high-quality technical support services to our end-users, ensuring seamless operation of our systems and infrastructure.Key Responsibilities:Manage and resolve technical issues promptly and efficiently.Develop and maintain knowledge of our systems, applications, and...


  • Birmingham, Birmingham, United Kingdom SF Recruitment Full time

    **Job Title:** IT Service Desk AdministratorJob Description:SUPPORT OUR ICT DEPARTMENT AS AN IT SERVICE DESK ADMINISTRATOR. This is an exciting opportunity to develop your skills and knowledge in technical support, while contributing to the delivery of exceptional ICT services to our customers.About the Role:We are seeking a highly skilled and motivated...


  • Birmingham, Birmingham, United Kingdom In Technology Group Full time

    In Technology Group is seeking a talented Senior Service Desk Analyst / Engineer to join our team in Birmingham. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.This is a fantastic opportunity to work with a leading company in...


  • Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Summary:We are seeking a seasoned Service Desk Operations Director to join our team at L&G Recruitment. As a key member of our operations team, you will play a critical role in driving the success of our Service Desk team.About the Position:The Service Desk Operations Director will oversee the day-to-day activities of the Service Desk team, ensuring that...

  • Service Desk Analyst

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Searchability® Full time

    Service Desk Analyst Job DescriptionThe Service Desk Analyst role is a key position within our company, responsible for providing high-quality technical support to our customers. The successful candidate will have excellent communication skills, a strong understanding of ITIL principles, and experience working with Windows operating systems, Microsoft Active...


  • Birmingham, Birmingham, United Kingdom Technical Network Full time

    We are seeking a Technical Lead to oversee our use of Revit and BIM software at Technical Network. As a key member of our team, you will be responsible for developing and implementing effective workflows and processes to ensure efficient project delivery, while also mentoring and guiding our junior modelers and mid-level managers.You will need to have...


  • Birmingham, Birmingham, United Kingdom Laraveldaily Full time

    Laraveldaily is a leading Managed Service Provider in Birmingham, seeking an experienced Service Desk Engineer to join our team.This is a fantastic opportunity for someone who wants to grow their career and develop their skills in IT support and service delivery.The successful candidate will have excellent communication skills, be able to work well under...