Technical Service Desk Lead
6 days ago
In this role, you will:
- Drive shift performance and maintain operational standards.
- Support shift leaders to uphold consistent standards.
- Facilitate training and updates on processes and technologies.
- Refine procedures for cloud operations, backups, and disaster recovery.
- Oversee incident queues to meet SLA timelines.
- Resolve escalated issues in cloud and data protection.
- Ensure secure, compliant backup and recovery.
Requirements:
A strong background in cloud management (Azure), cloud security best practices, and monitoring tools. Experience with ServiceNow and data security. Incident and Escalation Management focusing on cloud environments. Leadership skills in a shift-based environment. Backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions, including the ability to troubleshoot backup failures and ensure data integrity during restores. Incident, Problem & Change Management: Solid experience with ITIL frameworks and the ability to manage incidents, problems, and changes effectively from an operational perspective.
Salary: £60,000 - £80,000 per annum.
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