Technical Service Desk Lead

6 days ago


Birmingham, Birmingham, United Kingdom Jumar Solutions Full time
Jumar Solutions is seeking a skilled Technical Service Desk Lead to join their team in Birmingham. As a Technical Service Desk Lead, you will be responsible for overseeing the technical operations of the Managed Service Centre, with a particular focus on cloud services and data protection. The role involves working 2-3 days in our client's office and the rest can be remote from home.

In this role, you will:
  • Drive shift performance and maintain operational standards.
  • Support shift leaders to uphold consistent standards.
  • Facilitate training and updates on processes and technologies.
  • Refine procedures for cloud operations, backups, and disaster recovery.
  • Oversee incident queues to meet SLA timelines.
  • Resolve escalated issues in cloud and data protection.
  • Ensure secure, compliant backup and recovery.

Requirements:
A strong background in cloud management (Azure), cloud security best practices, and monitoring tools. Experience with ServiceNow and data security. Incident and Escalation Management focusing on cloud environments. Leadership skills in a shift-based environment. Backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions, including the ability to troubleshoot backup failures and ensure data integrity during restores. Incident, Problem & Change Management: Solid experience with ITIL frameworks and the ability to manage incidents, problems, and changes effectively from an operational perspective.

Salary: £60,000 - £80,000 per annum.
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