ICT Service Desk Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

Job Title: ICT Service Desk Operative

Description: Hays Technology is seeking a skilled Service Desk Analyst to join a public sector client's team on a contract basis.

Key Responsibilities:

  • Provide technical support to systems users via the telephone and remote support software
  • Accurately record all incidents raised via the ICT service desk system
  • Triage, categorise and prioritise incidents presented via the employee self-service portal
  • Manage and record changes to systems user accounts and access rights in the service desk ticket management solution
  • Monitor incidents according to SLA or Support Agreement and escalate concerns as necessary

Requirements:

  • A graduate or professional with experience in IT or customer service
  • Excellent communication and customer service skills
  • Ability to work effectively in a team

About Hays Technology: As a leading specialist recruitment agency, Hays Technology provides expert recruitment solutions to clients across various industries.


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