ICT Service Desk Support Specialist
3 weeks ago
Job Title: ICT Service Desk Operative
Description: Hays Technology is seeking a skilled Service Desk Analyst to join a public sector client's team on a contract basis.
Key Responsibilities:
- Provide technical support to systems users via the telephone and remote support software
- Accurately record all incidents raised via the ICT service desk system
- Triage, categorise and prioritise incidents presented via the employee self-service portal
- Manage and record changes to systems user accounts and access rights in the service desk ticket management solution
- Monitor incidents according to SLA or Support Agreement and escalate concerns as necessary
Requirements:
- A graduate or professional with experience in IT or customer service
- Excellent communication and customer service skills
- Ability to work effectively in a team
About Hays Technology: As a leading specialist recruitment agency, Hays Technology provides expert recruitment solutions to clients across various industries.
-
ICT Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Aspire People Full timeJob Title: ICT SpecialistAbout the Role:We are seeking a highly skilled ICT Specialist to join our team at a reputable secondary school in south Birmingham. As a key member of the school community, you will be responsible for delivering high-quality ICT education to students at KS3 and KS4 levels.Key Responsibilities:* Teach ICT to students at KS3 and KS4...
-
ICT Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Aspire People Full timeJob Title: ICT SpecialistJob Description:We are seeking a highly skilled ICT Specialist to join our team at Aspire People. The successful candidate will be responsible for delivering high-quality ICT education to students at a secondary school in South Birmingham.Key Responsibilities:Teach ICT to KS3 and KS4 levelAssess and mark student workPlan and deliver...
-
IT Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Sense Full timeAbout the RoleSense is seeking a skilled IT Support Specialist to join our ICT team. This is a full-time role, working 37.5 hours per week at our office in Birmingham.In this role, you will provide excellent IT support and customer service via phone, email, and face-to-face, acting as the first point of contact for Sense employees and volunteers. Key...
-
IT Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Sense Full timeAbout the RoleSense is seeking a skilled IT Support Specialist to join our ICT team. This is a full-time role, working 37.5 hours per week at our office in Birmingham.In this role, you will provide excellent IT support and customer service via phone, email, and face-to-face, acting as the first point of contact for Sense employees and volunteers. Key...
-
ICT Technical Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Birmingham Hospice Full timeICT Technical Support SpecialistWe are seeking a skilled ICT Technical Support Specialist to join our team at Birmingham Hospice. As an ICT Technical Support Specialist, you will be responsible for providing first, second, and third-line support services to our people and maintaining and improving our infrastructure.Key Responsibilities:Provide first,...
-
Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerOur client, a leading company in Birmingham, is seeking a skilled Service Desk Engineer to join their technical team. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, working with a variety of hardware, software, and network issues.Key...
-
ICT Service Desk Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Hamilton Barnes Associates Limited Full timeAs an IT Service Desk Coordinator at Hamilton Barnes Associates Limited, you will play a critical role in managing the Help Desk team to deliver exceptional service to our clients.Key Responsibilities:Manage and oversee 24/7 Help Desk department operations to ensure seamless service delivery.Lead and motivate the Help Desk team to achieve department and...
-
Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Oscar Full time £26,000Service Desk Technician OpportunityWe are seeking a highly motivated and experienced Service Desk Technician to join our team at Oscar. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Providing technical support and troubleshooting for a range...
-
Senior IT Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Sense Full timeAbout the RoleSense is seeking a skilled IT Support Specialist to join our ICT team. This is a full-time role, working 37.5 hours per week at our office in Selly Oak, Birmingham.In this role, you will provide excellent IT support and customer service via phone, email, and face-to-face, acting as the first point of contact for Sense employees and volunteers....
-
Service Desk Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Advancing People Full timeJob Summary: We are seeking a skilled Service Desk Analyst to join our team at Advancing People.About the Role: As a Service Desk Analyst, you will be responsible for providing technical support to our retail stores, resolving queries and issues with their EPOS till systems, and escalating complex problems to the European Operations team.Main...
-
ICT Specialist Teacher
2 weeks ago
Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full timeICT Teacher VacancyThis is an exciting opportunity for a qualified teacher of ICT to join our dedicated team at Manor Hall Academy Trust.The successful candidate will be responsible for delivering high-quality lessons to students with SEMH and SEN needs, from KS3 to GCSE level equivalent qualifications.We are seeking a creative and inspirational teacher who...
-
Service Desk Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Advancing People Ltd Full timeAdvancing People Ltd is seeking a highly skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will be responsible for providing exceptional support to our clients, ensuring that their IT needs are met with efficiency and professionalism.The ideal candidate will have a strong background in IT, with experience in troubleshooting and...
-
ICT Technical Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Birmingham Hospice Full timeRole OverviewBirmingham Hospice is seeking a skilled ICT Field Services Engineer to join our team. As an ICT Field Services Engineer, you will be responsible for providing technical support and services to our people, maintaining and improving our infrastructure, and delivering the hospice's end-user strategy.Key ResponsibilitiesProvide first, second, and...
-
ICT Field Services Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Hays Careers Full timeJob SummaryWe are seeking a skilled ICT Field Services Specialist to join our team on a temporary basis. As a key member of our technical support team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with experience in...
-
ICT Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Air IT Limited Full timeAt Air IT Limited, we're seeking a skilled ICT Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service and technical support to our clients.The Role:As a First Line IT Support Professional, you'll be the primary point of contact for technical service requests, providing timely...
-
ICT Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Verelogic IT Recruitment Full timeJob Title: ICT ConsultantLocation: Greenwich, Hackney & Tower HamletsSalary: £24,000 - £30,000We are seeking an ICT Consultant to support schools across Greenwich, Hackney & Tower Hamlets. The ideal candidate will have a strong flair for technology and a passion for providing exemplary service to customers.Responsibilities include maintaining all IT...
-
Multilingual Service Desk Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole Summary: We are looking for a skilled Multilingual Service Desk Specialist to join our Service Desk Team in Birmingham.Job Description:Main Responsibilities:Accurately log, categorise, and prioritise all incoming support calls from Claire's retail stores, offices, and field teams across Europe.Utilise your training and knowledge to resolve calls where...
-
Multilingual Service Desk Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole OverviewClaire's is seeking a dedicated Service Desk Analyst to join our team, providing critical IT and Operational Support to all Claire's stores across Europe.As a Service Desk Analyst, you will serve as the first line of support, responsible for logging, categorising, and prioritising all incoming support calls.Key...
-
Multilingual Service Desk Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Claire's Full timeAbout the Role:This is an exciting opportunity to join our team as a Multilingual Service Desk Analyst at Claire's, a leading European retailer.Key Responsibilities:As a Multilingual Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in multiple languages (French, German, and...
-
German Speaking Service Desk Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Advancing People Full timeAdvancing People Multilingual is working on behalf of a large international retailer to recruit a German speaking Service Desk Analyst based in Erdington, Birmingham.The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve...