ICT Support Specialist
4 weeks ago
At Air IT Limited, we're seeking a skilled ICT Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service and technical support to our clients.
The Role:
As a First Line IT Support Professional, you'll be the primary point of contact for technical service requests, providing timely and effective solutions to our clients' IT-related queries.
Key Responsibilities:
- Provide top-notch customer service and technical support to end-users and stakeholders
- Act as the primary point of contact for technical service requests
- Keep accurate records throughout the ticket lifecycle
- Deliver high-quality first-time fixes with your troubleshooting expertise
- Escalate complex issues as needed and manage workload to meet SLAs
About You:
- Previous experience in IT support
- Exceptional customer service and problem-solving skills
- Proficiency in the latest Microsoft technologies
- Strong troubleshooting abilities with Microsoft Office and Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development
The Benefits:
As a valued member of our team, you'll enjoy:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
We're committed to providing equal employment opportunities for all.
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