ICT Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time

At Air IT Limited, we're seeking a skilled ICT Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service and technical support to our clients.

The Role:

As a First Line IT Support Professional, you'll be the primary point of contact for technical service requests, providing timely and effective solutions to our clients' IT-related queries.

Key Responsibilities:

  • Provide top-notch customer service and technical support to end-users and stakeholders
  • Act as the primary point of contact for technical service requests
  • Keep accurate records throughout the ticket lifecycle
  • Deliver high-quality first-time fixes with your troubleshooting expertise
  • Escalate complex issues as needed and manage workload to meet SLAs

About You:

  • Previous experience in IT support
  • Exceptional customer service and problem-solving skills
  • Proficiency in the latest Microsoft technologies
  • Strong troubleshooting abilities with Microsoft Office and Windows desktops
  • Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development

The Benefits:

As a valued member of our team, you'll enjoy:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

We're committed to providing equal employment opportunities for all.



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