ICT Technical Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time

Job Summary

We are seeking a skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As an ICT Field Services Engineer, you will be responsible for providing technical support to our staff and maintaining our infrastructure.

Key Responsibilities

  • Provide first, second, and third-line support services to our staff.
  • Maintain and improve our infrastructure, including hardware and software.
  • Deliver the hospice's end-user strategy, ensuring fit-for-purpose technology solutions.
  • Travel to our hospice sites, shops, or homes to provide in-person services.
  • Work collaboratively with other professionals to devise suggestions for expediting maintenance and troubleshooting procedures.

Requirements

  • A degree in a computing-related subject or relevant practical experience.
  • Experience in 1st, 2nd, and 3rd line support.
  • Competence with operating systems (e.g. Microsoft, Linux, Apple Macintosh) and administration of Office 365 and 365 admin packages.
  • Highly skilled in Cisco routing and networking and knowledge of hardware vendor's equipment.
  • Experience in networking, copper and fibre cabling, and deploying networking hardware.
  • A self-sufficient problem solver, able to manage multiple priorities and apply project management skills.
  • An excellent communicator, able to build effective relationships at all levels.
  • A car owner/driver with a full UK driving licence.

Benefits

  • Free onsite parking.
  • Free tea, coffee, and toast.
  • We're happy to talk about flexible working, including those with caring responsibilities.
  • Birmingham Hospice is committed to colleague development as an ongoing professional requirement.
  • A supportive work environment, with a focus on your mental health and wellbeing.
  • Free emotional, health, and financial support.

About Us

Birmingham Hospice is a charity that provides care and support to individuals and their families. We are committed to delivering high-quality services and creating a positive work environment for our staff.



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