ICT Field Services Engineer
4 weeks ago
Job Title: ICT Field Services Engineer
Job Summary:
We are seeking a skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with experience in troubleshooting complex technical issues at in-depth levels and Cisco experience.
Key Responsibilities:
- Supporting and driving to multiple different sites
- End-to-end management of field service jobs, expediting maintenance and troubleshooting procedures across our network and server provisions
- On-site support using Cisco
- Manage requests through to resolution to meet the SLA
- Working on projects
- Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion
- Ensure the IT needs of the client are met in relation to teaching, learning, and administration
- Handle security and network administration tasks
- Perform any hardware repair and replacement
- Ensure equipment is installed and ready for use by end-user
Requirements:
- Proven track record of problem-solving from start to finish
- Self-motivated and able to work alone at times
- Background of working within a busy environment
- Experience in troubleshooting complex technical issues at in-depth levels
- Cisco experience
Working for Hays Technology:
Hays Technology is a leading provider of technology solutions. We are committed to delivering high-quality services to our clients and are seeking a skilled ICT Field Services Engineer to join our team.
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