ICT Field Services Engineer

4 weeks ago


Birmingham, Birmingham, United Kingdom Hays Technology Full time

Job Title: ICT Field Services Engineer

Job Summary:

We are seeking a skilled ICT Field Services Engineer to join our team on a temporary basis. As a key member of our team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with experience in troubleshooting complex technical issues at in-depth levels and Cisco experience.

Key Responsibilities:

  • Supporting and driving to multiple different sites
  • End-to-end management of field service jobs, expediting maintenance and troubleshooting procedures across our network and server provisions
  • On-site support using Cisco
  • Manage requests through to resolution to meet the SLA
  • Working on projects
  • Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion
  • Ensure the IT needs of the client are met in relation to teaching, learning, and administration
  • Handle security and network administration tasks
  • Perform any hardware repair and replacement
  • Ensure equipment is installed and ready for use by end-user

Requirements:

  • Proven track record of problem-solving from start to finish
  • Self-motivated and able to work alone at times
  • Background of working within a busy environment
  • Experience in troubleshooting complex technical issues at in-depth levels
  • Cisco experience

Working for Hays Technology:

Hays Technology is a leading provider of technology solutions. We are committed to delivering high-quality services to our clients and are seeking a skilled ICT Field Services Engineer to join our team.



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