ICT Field Services Specialist
4 weeks ago
Job Summary
We are seeking a skilled ICT Field Services Specialist to join our team on a temporary basis. As a key member of our technical support team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with experience in troubleshooting complex technical issues at in-depth levels and Cisco experience.
Key Responsibilities
- Supporting and driving to multiple different sites
- End-to-end management of field service jobs, expediting maintenance and troubleshooting procedures across our network and server provisions
- On-site support using Cisco
- Manage requests through to resolution to meet the SLA
- Working on projects
- Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion
- Ensure the IT needs of the client are met in relation to teaching, learning, and administration
- Handle security and network administration tasks
About the Role
This is an exciting opportunity to work with a dynamic team and contribute to the delivery of our end-user strategy. You will play a key role in maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.
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