ICT Field Services Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Hays Careers Full time

Job Summary

We are seeking a skilled ICT Field Services Specialist to join our team on a temporary basis. As a key member of our technical support team, you will provide 1st, 2nd, and 3rd line support services to our people, maintaining and improving our infrastructure. You will have a background of working within a busy environment, with experience in troubleshooting complex technical issues at in-depth levels and Cisco experience.

Key Responsibilities

  • Supporting and driving to multiple different sites
  • End-to-end management of field service jobs, expediting maintenance and troubleshooting procedures across our network and server provisions
  • On-site support using Cisco
  • Manage requests through to resolution to meet the SLA
  • Working on projects
  • Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion
  • Ensure the IT needs of the client are met in relation to teaching, learning, and administration
  • Handle security and network administration tasks

About the Role

This is an exciting opportunity to work with a dynamic team and contribute to the delivery of our end-user strategy. You will play a key role in maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.



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