ICT Field Services Engineer

4 weeks ago

Birmingham, Birmingham, United Kingdom Birmingham Hospice Full time
Job Title: ICT Field Services Engineer

We are seeking a highly skilled ICT Field Services Engineer to join our team at Birmingham Hospice. As a key member of our IT department, you will be responsible for providing first, second, and third-line support services to our staff and maintaining and improving our infrastructure.

Main Responsibilities:

  • Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
  • Ensure the IT needs of the client are met in relation to teaching, learning, and administration.
  • Handle security and network administration tasks.
  • Perform any hardware repair and replacement.
  • Ensure equipment is installed and ready for use by end-user.
  • Co-ordinate on site cabling and hardware installation duties, working with Core Network to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
  • Survey shop premises for Wi-Fi coverage and capture other vital information required for the planning of future deployments of associated hardware and cabling for projects.
  • Perform Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
  • Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios and working closely with internal teams.
  • Perform Hardware upgrades on legacy equipment and re-cable as instructed.
  • Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.

Requirements:

  • Degree in a computing related subject or specialist underpinning theoretical knowledge supported by relevant practical experience.
  • An excellent people centric approach & service including strong communication, and relationship-building skills.
  • Must have a Can do attitude.
  • Able to operate independently to drive projects to completion without supervision while keeping teammates appraised of situations as they arise.
  • Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
  • Car owner-driver with full UK driving licence.

About Us:

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

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