Multilingual Service Desk Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Claire's Full time

Role Overview

Claire's is seeking a dedicated Service Desk Analyst to join our team, providing critical IT and Operational Support to all Claire's stores across Europe.

As a Service Desk Analyst, you will serve as the first line of support, responsible for logging, categorising, and prioritising all incoming support calls.

Key Responsibilities:

Support:

  • Accurately log, categorise, and prioritise all incoming contacts from Claire's retail stores, offices, and field teams across Europe.
  • Utilise your training and knowledge to resolve calls where possible or assign them to appropriate 2nd and 3rd line support groups or external service providers.
  • Monitor and track Service Desk tickets, ensuring updates and resolutions are met within SLA timelines.

Customer Service:

  • Deliver exceptional customer service in all interactions, using your proficiency in multiple languages.
  • Maintain high levels of internal and external customer satisfaction.

Documentation:

  • Create knowledge articles for incident resolution and training.
  • Contribute to ongoing Service Desk Service Improvement Plans.

Requirements:

  • Fluent in French, German, and English (B2 level or above). Proficiency in Italian can be considered instead of French or German.
  • Ability to work independently and take initiative.
  • Strong problem-solving and communication skills.
  • Excellent interpersonal abilities.
  • Capacity to work under pressure and take ownership of tasks and issues.
  • Availability to work weekends on a rota basis.


  • Birmingham, Birmingham, United Kingdom Claire's Full time

    About the Role:This is an exciting opportunity to join our team as a Multilingual Service Desk Analyst at Claire's, a leading European retailer.Key Responsibilities:As a Multilingual Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in multiple languages (French, German, and...


  • Birmingham, Birmingham, United Kingdom Claire's Full time

    Role Summary: We are looking for a skilled Multilingual Service Desk Specialist to join our Service Desk Team in Birmingham.Job Description:Main Responsibilities:Accurately log, categorise, and prioritise all incoming support calls from Claire's retail stores, offices, and field teams across Europe.Utilise your training and knowledge to resolve calls where...


  • Birmingham, Birmingham, United Kingdom Claire's Full time

    Role OverviewClaire's is seeking a dedicated Multilingual Service Desk Analyst to join our Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices.Key Responsibilities:Accurately log, categorise, and prioritise all incoming contacts from...


  • Birmingham, Birmingham, United Kingdom Advancing People Full time

    Advancing People Multilingual is working on behalf of a large international retailer to recruit a German speaking Service Desk Analyst based in Erdington, Birmingham.The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve...


  • Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: ICT Service Desk OperativeDescription: Hays Technology is seeking a skilled Service Desk Analyst to join a public sector client's team on a contract basis.Key Responsibilities:Provide technical support to systems users via the telephone and remote support softwareAccurately record all incidents raised via the ICT service desk systemTriage,...


  • Birmingham, Birmingham, United Kingdom O'Farrell Recruitment Full time

    O'Farrell Recruitment is seeking a highly skilled Multilingual Technical Support Specialist to join our team in Birmingham. As a key member of our support team, you will be responsible for providing telephone and email based post-sales technical support for software products. The ideal candidate will have a degree in Computer Networking, Information...


  • Birmingham, Birmingham, United Kingdom Oscar Full time £26,000

    Service Desk Technician OpportunityWe are seeking a highly motivated and experienced Service Desk Technician to join our team at Oscar. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Providing technical support and troubleshooting for a range...


  • Birmingham, Birmingham, United Kingdom Advancing People Full time

    Job Summary: We are seeking a skilled Service Desk Analyst to join our team at Advancing People.About the Role: As a Service Desk Analyst, you will be responsible for providing technical support to our retail stores, resolving queries and issues with their EPOS till systems, and escalating complex problems to the European Operations team.Main...


  • Birmingham, Birmingham, United Kingdom Claire's Full time

    About Claire'sClaire's is a leading international fashion retailer that values excellence and customer satisfaction in every interaction.


  • Birmingham, Birmingham, United Kingdom SSP Full time

    Are you an IT professional looking for a new challenge? We are seeking a skilled IT Service Desk Professional to join our team at SSP. This is a great opportunity to develop your skills and take your career to the next level.About the RoleWe are looking for someone who can provide excellent technical support and customer service to our clients. As an IT...

  • IT Service Desk Lead

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Chapman Tate Associates Full time

    Job Title: Service Desk ManagerJob Summary:ChapmanTate Associates is working in partnership with a well-established Managed Service Provider to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in...

  • Service Desk Analyst

    6 hours ago


    Birmingham, Birmingham, United Kingdom Searchability® Full time

    Service Desk Analyst Job DescriptionThe Service Desk Analyst role is a key position within our company, responsible for providing high-quality technical support to our customers. The successful candidate will have excellent communication skills, a strong understanding of ITIL principles, and experience working with Windows operating systems, Microsoft Active...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: IT Service Desk ApprenticeJob Type: ApprenticeshipSalary:£18,000 - £23,000 per annum (depending on experience)About the Role:We are seeking an ambitious and dedicated individual to join our IT Service Desk team as an IT Service Desk Apprentice. As an apprentice, you will work alongside experienced team members to gain hands-on experience and...


  • Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    About the RoleOur client, a leader in IT services, is seeking a Senior Service Desk Analyst / Engineer to join their team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.Key Responsibilities:Deliver 2nd and 3rd line support...

  • Service Desk Engineer

    1 month ago


    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job SummaryWe are seeking a skilled Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide 1st and 2nd line support to clientsManage service desk tickets and resolve issues efficientlyCollaborate with...

  • IT Support Specialist

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Experis - ManpowerGroup Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team. The ideal candidate will have solid all-round IT experience, including Service Desk / Helpdesk experience, and be able to enhance our IT Team.Main Responsibilities:Provide 1st and 2nd Line IT Support and key skills required: MS Applications, MS Office, O365,...


  • Birmingham, Birmingham, United Kingdom SF Recruitment Full time

    **Job Title:** IT Service Desk AdministratorJob Description:SUPPORT OUR ICT DEPARTMENT AS AN IT SERVICE DESK ADMINISTRATOR. This is an exciting opportunity to develop your skills and knowledge in technical support, while contributing to the delivery of exceptional ICT services to our customers.About the Role:We are seeking a highly skilled and motivated...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Service Desk Engineer (1st/2nd Line Support)As a key member of our team, you will be responsible for providing 1st and 2nd line technical support to our clients, including troubleshooting software, hardware, and business applications. You will also assist with IT projects and migrations, manage backups, databases, and software, as well as roll out new...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: Customer Service Support SpecialistJob Type: Full-timeSalary:£20,000 - £25,000 per annum (depending on experience)About the Role:We are seeking a highly motivated and customer-focused individual to join our IT Service Desk team as a Customer Service Support Specialist. As a key member of our team, you will be responsible for providing excellent...

  • Service Desk Engineer

    1 month ago


    Birmingham, Birmingham, United Kingdom Searchability® Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Searchability. As a key member of our IT department, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 1st and 2nd Line Support for IT incidents and requestsManage...