German Speaking Service Desk Support Specialist

6 days ago


Birmingham, Birmingham, United Kingdom Advancing People Full time

Advancing People Multilingual is working on behalf of a large international retailer to recruit a German speaking Service Desk Analyst based in Erdington, Birmingham.

The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning.

Key Responsibilities:

  • Support stores with any IT related issue
  • Resolve queries and issues with their EPOS till systems
  • Effectively resolve escalated calls
  • Direct any requests to correct department and source the information they need to operate
  • Communicate with different retail stores
  • Support the European Operations team on projects and tasks

Requirements:

  • Fluent in German
  • Ideally you'll have previous Service Desk Analyst or Customer Service experience
  • Customer Service experience
  • You will be a keen team player
  • You will be computer literate; familiar with Microsoft Office packages
  • IT Literate

In return our client is offering a basic salary of £27,000 along with an excellent benefits package.

This role offers flexibility to work from home 2 days a week.



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