German and French Speaking Client Services Representative
4 weeks ago
Job Title: German and French Speaking Client Services Representative
Job Summary: We are seeking a highly skilled German and French speaking Client Services Representative to join our team at Advancing People Multilingual. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, resolving IT-related issues, and communicating with retail stores.
Key Responsibilities:
- Support stores with any IT-related issue
- Resolve queries and issues with their EPOS till systems
- Effectively resolve escalated calls
- Direct any requests to the correct department and source the information needed to operate
- Communicate with different retail stores
- Support the European Operations team on projects and tasks
Requirements:
- Fluent in German and French
- Ideal experience as a Service Desk Analyst or Customer Service representative
- Customer service experience
- Keen team player
- Computer literate, familiar with Microsoft Office packages
- IT literate
What We Offer:
A basic salary of £27,000, an excellent benefits package, and the flexibility to work from home 2 days a week.
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