German and French Speaking Client Services Representative

4 weeks ago


Birmingham, Birmingham, United Kingdom Advancing People Full time

Job Title: German and French Speaking Client Services Representative

Job Summary: We are seeking a highly skilled German and French speaking Client Services Representative to join our team at Advancing People Multilingual. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, resolving IT-related issues, and communicating with retail stores.

Key Responsibilities:

  • Support stores with any IT-related issue
  • Resolve queries and issues with their EPOS till systems
  • Effectively resolve escalated calls
  • Direct any requests to the correct department and source the information needed to operate
  • Communicate with different retail stores
  • Support the European Operations team on projects and tasks

Requirements:

  • Fluent in German and French
  • Ideal experience as a Service Desk Analyst or Customer Service representative
  • Customer service experience
  • Keen team player
  • Computer literate, familiar with Microsoft Office packages
  • IT literate

What We Offer:

A basic salary of £27,000, an excellent benefits package, and the flexibility to work from home 2 days a week.



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