Customer Service Support Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Getting In Limited Full time

Job Title: Customer Service Support Specialist

Job Type: Full-time

Salary:£20,000 - £25,000 per annum (depending on experience)

About the Role:

We are seeking a highly motivated and customer-focused individual to join our IT Service Desk team as a Customer Service Support Specialist. As a key member of our team, you will be responsible for providing excellent customer service and support to staff, students, and visitors via various contact methods.

Main Responsibilities:

  • Provide first-line IT support: Respond to and resolve technical queries and issues via phone, email, and live chat.
  • Record accurate user interactions: Ensure all contact with users is documented accurately in our IT Service Management tool.
  • Monitor and identify trends: Analyze incident records to identify patterns and areas for improvement.
  • Collaborate with colleagues: Work closely with other teams to resolve complex issues and improve overall service delivery.
  • Develop knowledge and skills: Continuously update your knowledge and skills to provide effective solutions to users.

About Us:

Getting In Limited is a dynamic and innovative organization committed to delivering exceptional customer service and support. Our team is passionate about helping others and making a positive impact.



  • Birmingham, Birmingham, United Kingdom MMP Consultancy Full time

    Job Description: Customer Service Support SpecialistWe are seeking a skilled and experienced Customer Service Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering exceptional service to clients, including Housing Associations, Local Authorities, and their residents.Key Responsibilities:Providing timely and...


  • Birmingham, Birmingham, United Kingdom Cast UK Limited Full time

    **Job Title:** Customer Service SpecialistWe are seeking a highly motivated and results-driven Customer Service Specialist to join our close-knit team at Cast UK Limited.**Salary:** £25,000 - £30,000 per annum, depending on experience, plus a £10,000 bonus and excellent benefits package.**Company Overview:** Cast UK is a leading executive consultancy...


  • Birmingham, Birmingham, United Kingdom Cast UK Limited Full time

    Customer Solutions Specialist at Cast UK LimitedBirmingham, UKMonday to Friday 37.5 hours per week£25,000 DOE + £10,000 bonus + benefitsKey Responsibilities:Make outbound calls to customersUpsell internal products and servicesBuild and maintain strong customer relationshipsAnalyse customer accounts and provide accurate informationMaintain accurate records...


  • Birmingham, Birmingham, United Kingdom QA Limited Full time

    Job DescriptionThis role is an excellent opportunity to work in a dynamic environment and provide exceptional customer service to students. As a Customer Service Specialist, you will be the first point of contact for students, handling enquiries and providing information on various aspects of student life.The ideal candidate will have experience in a busy...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    We are looking for a Customer Support Specialist to join our team in the UK. This is a part-time role with an estimated salary of £18,000 - £20,000 per year.Key ResponsibilitiesProvide exceptional customer service via phone, email, and other communication channels.Manage and maintain accurate records of sales transactions, customer accounts, and inventory...


  • Birmingham, Birmingham, United Kingdom CCW Full time

    We are seeking a Customer Service Specialist to join our team at CCW, the independent voice for water consumers in England and Wales. As a Consumer Relations Advisor, you will play a vital role in helping consumers achieve the best possible outcome to their complaint about their water company.The ideal candidate will have excellent customer service skills...


  • Birmingham, Birmingham, United Kingdom Smith Dairy Queens, Ltd. Full time

    Welcome to Smith Dairy Queens, Ltd., where we take pride in serving our customers with a smile! As a Customer Service Specialist, you will be part of our dynamic team, responsible for delivering exceptional customer experiences. Key responsibilities include assembling and presenting completed treat orders, stocking and cleaning customer areas, and...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to join a Luxury Automotive OEM based in Whitley. This is a contract position for 35 weeks, and the ideal candidate will have a strong working knowledge of Automotive Aftermarket Customer Service processes.About the Role:Develop and...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job OverviewCV-Library is recruiting a full-time Customer Service Administrator to work 37 hours per week, Monday to Friday, from 9am to 5pm. This role is an excellent opportunity for someone who enjoys helping others and working in a fast-paced environment.The ideal candidate will be responsible for arranging appointments nationwide, collaborating with...


  • Birmingham, Birmingham, United Kingdom Parkside Recruitment Full time

    Parkside Recruitment is seeking a highly skilled Lead Customer Support Specialist to join our team in Birmingham. As a key member of our customer service team, you will be responsible for leading a team of Customer Service Agents and delivering exceptional support to customers across multiple channels.The successful candidate will have a strong background in...


  • Birmingham, Birmingham, United Kingdom Fitzroy Support Full time

    About Fitzroy SupportFitzroy Support is a leading provider of support services to individuals with learning disabilities and autism. We are passionate about delivering high-quality care that meets the unique needs and aspirations of each individual.We are seeking a highly skilled Manager of Support Services to lead and develop a team of support workers to...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Birmingham Customer Support Specialist to deliver exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate product and service information to customers.Resolve customer issues efficiently and escalate when necessary.Process customer orders and...


  • Birmingham, Birmingham, United Kingdom Reed Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly skilled customer service and logistics coordinator to join our team as a Customer Service and Logistics Coordinator. In this role, you will be responsible for coordinating logistics operations and providing exceptional customer service to our clients.The ideal candidate will have a strong background in logistics and...


  • Birmingham, Birmingham, United Kingdom OneMSP Limited Full time

    **OneMSP Limited - Competitive Salary Opportunity**Location: Birmingham, England.We are seeking a highly skilled and professional Customer Support Specialist to join our team. As a key member of our support staff, you will provide first-level technical assistance to end-users via phone, email, and remote tools.Key Responsibilities:Provide timely and...


  • Birmingham, Birmingham, United Kingdom Agility Resoucing Full time

    Customer Service Insights SpecialistEstimated Salary: £35,000 - £45,000 per annumAbout Agility Resoucing:We are seeking an experienced professional to join our team in Birmingham, UK. As a Customer Service Insights Specialist, you will play a critical role in driving business growth through data-driven decision making.Job Description:Your key...


  • Birmingham, Birmingham, United Kingdom Law Support Ltd Full time

    Law Support Ltd: A Reputable Law Firm in Sutton Coldfield Seeks a Dedicated Conveyancing Support SpecialistAbout the Role:This is an excellent opportunity for a skilled and experienced Conveyancing Support Specialist to join our reputable law firm in Sutton Coldfield.The ideal candidate will have the skills and dedication to provide comprehensive support to...


  • Birmingham, Birmingham, United Kingdom Bighornlaw Full time

    At Bighornlaw, we are seeking an experienced Insurance Customer Service Specialist to join our team. This role is responsible for managing client communications, nurturing important relationships, and keeping track of policy details and documentation in a secured system.About the RoleWe're looking for a personable and enthusiastic insurance professional to...


  • Birmingham, Birmingham, United Kingdom Liaison Group Full time

    Job SummaryWe are seeking an experienced Client Services Support Specialist to join our team in the Midlands. This is a hybrid role that requires remote work and on-site presence with clients across the region.The successful candidate will be responsible for providing administrative support to deliver exceptional customer service, working closely with...


  • Birmingham, Birmingham, United Kingdom Housing and Support Recruitment Full time

    Job Title: Family Support SpecialistHousing and Support Recruitment is seeking a skilled and compassionate Family Support Specialist to join their team. The successful candidate will work closely with families to assess and address their needs, ensuring the safety and well-being of their children.Key Responsibilities:To conduct daily assessments and...


  • Birmingham, Birmingham, United Kingdom Unity Trust Bank Full time

    Job OverviewWe are seeking an exceptional Banking Support Specialist to deliver high-quality customer service and support the success of our business.