Lead Customer Support Specialist
24 hours ago
Parkside Recruitment is seeking a highly skilled Lead Customer Support Specialist to join our team in Birmingham. As a key member of our customer service team, you will be responsible for leading a team of Customer Service Agents and delivering exceptional support to customers across multiple channels.
The successful candidate will have a strong background in customer service, with a proven track record of leading teams and driving business results. You will be responsible for managing a dynamic team while handling diverse customer interactions, including complaints handling and supporting vulnerable customers.
- Key Responsibilities:
- Lead a team of Customer Service Agents, ensuring high-quality service delivery across all channels.
- Promptly resolve customer inquiries and complaints while ensuring adherence to internal policies and regulatory compliance.
- Collaborate with other departments to enhance efficiency and mitigate risks.
Candidate Requirements:
- A minimum of 2 years in customer service, with proven leadership and team development skills.
- A track record of motivating and guiding teams to success.
- Exceptional Problem-Solving Expertise: A proactive approach to resolving customer issues effectively.
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits, including health insurance, paid time off, and opportunities for professional growth and development.
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