Lead Customer Support Specialist

24 hours ago


Birmingham, Birmingham, United Kingdom Parkside Recruitment Full time

Parkside Recruitment is seeking a highly skilled Lead Customer Support Specialist to join our team in Birmingham. As a key member of our customer service team, you will be responsible for leading a team of Customer Service Agents and delivering exceptional support to customers across multiple channels.

The successful candidate will have a strong background in customer service, with a proven track record of leading teams and driving business results. You will be responsible for managing a dynamic team while handling diverse customer interactions, including complaints handling and supporting vulnerable customers.

  • Key Responsibilities:
  • Lead a team of Customer Service Agents, ensuring high-quality service delivery across all channels.
  • Promptly resolve customer inquiries and complaints while ensuring adherence to internal policies and regulatory compliance.
  • Collaborate with other departments to enhance efficiency and mitigate risks.

Candidate Requirements:

  • A minimum of 2 years in customer service, with proven leadership and team development skills.
  • A track record of motivating and guiding teams to success.
  • Exceptional Problem-Solving Expertise: A proactive approach to resolving customer issues effectively.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits, including health insurance, paid time off, and opportunities for professional growth and development.



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