Customer Support Supervisor Lead

1 day ago


Birmingham, Birmingham, United Kingdom L&G Recruitment Full time
Job Title: Customer Support Supervisor Lead

Company Overview: L&G Recruitment offers a dynamic work environment where talented professionals can grow and develop their careers. As a Help Desk Team Manager, you will play a crucial role in ensuring excellent customer satisfaction and driving business growth.

Salary: This leadership role comes with an estimated annual salary of £60,000 - £70,000 based on your expertise and qualifications.

Job Description:
Role Summary

This senior-level position involves overseeing the Service Desk team, conducting performance reviews, and managing Incidents. If you have a proven track record in customer service leadership, we encourage you to apply.

Responsibilities
  1. Lead the Service Desk team, promoting collaboration and knowledge sharing among team members.
  2. Perform quarterly performance assessments and provide constructive feedback for growth.
  3. Manage Incident escalation procedures to ensure timely resolutions and maintain customer satisfaction.
Requirements
  • At least 6-8 years of relevant industry experience, preferably in a similar leadership role.
  • Exceptional communication and interpersonal skills.
  • A strong understanding of ITIL principles and SLA management.


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