Customer Support Supervisor Lead
1 day ago
Company Overview: L&G Recruitment offers a dynamic work environment where talented professionals can grow and develop their careers. As a Help Desk Team Manager, you will play a crucial role in ensuring excellent customer satisfaction and driving business growth.
Salary: This leadership role comes with an estimated annual salary of £60,000 - £70,000 based on your expertise and qualifications.
Job Description:
Role Summary
This senior-level position involves overseeing the Service Desk team, conducting performance reviews, and managing Incidents. If you have a proven track record in customer service leadership, we encourage you to apply.
Responsibilities- Lead the Service Desk team, promoting collaboration and knowledge sharing among team members.
- Perform quarterly performance assessments and provide constructive feedback for growth.
- Manage Incident escalation procedures to ensure timely resolutions and maintain customer satisfaction.
- At least 6-8 years of relevant industry experience, preferably in a similar leadership role.
- Exceptional communication and interpersonal skills.
- A strong understanding of ITIL principles and SLA management.
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