Reception Supervisor Lead

14 hours ago


Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

About the Role

The Crowne Plaza Birmingham NEC is seeking a highly skilled and experienced individual to fill the position of Reception Supervisor. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, ensuring exceptional guest experiences, and providing guidance to your team.

Key Responsibilities:

  • Manage and supervise the front desk staff to maintain high standards of service quality.
  • Coordinate with other departments to ensure seamless guest experiences, including room reservations, housekeeping, and maintenance.
  • Provide exceptional customer service by handling guest inquiries and resolving issues in a timely and professional manner.
  • Monitor occupancy levels and revenue, adjusting staffing levels accordingly.
  • Ensure accurate billing and payment procedures are followed.

Requirements:

  • Prior experience as a supervisor or team lead in a hotel reception or front office role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.

Benefits:

  • An enviable employee discount program on bedroom rates across LGH Hotels Management's portfolio.
  • Access to the IHG Employee Room Benefit Programme.
  • A range of shopping discounts, eye care benefits, free legal advice, counseling sessions, hospital & death benefit plans, and more.

Location:

The Crowne Plaza Birmingham NEC is conveniently located near the Genting Arena, NEC, and Birmingham International Airport, making it an ideal location for those who want to work in a vibrant and dynamic environment.


  • Night Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Genting Casinos Full time

    At Genting Casinos, we're seeking a highly skilled Night Supervisor to join our team at Resorts World. As a Night Supervisor, you'll be responsible for leading and inspiring a passionate night team to deliver exceptional guest experiences.Key Responsibilities:Train and develop a high-performing night team to meet and exceed guest expectations.Act as a Duty...


  • Birmingham, Birmingham, United Kingdom Ward Security Ltd Full time

    About Us:Ward Security Ltd provides comprehensive security services solutions to various UK businesses, including CCTV systems, property management, guard dog security, key holding services, response alarm systems, and more.Job Summary:This is an excellent opportunity to join our team as a Reception Team Member, where you will be responsible for managing...


  • Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full time

    Job OverviewThe Hawthorns Surgery is seeking a skilled and efficient Telephonist/Receptionist to join our dynamic team at our busy GP Practice. As a key member of our front desk team, you will be responsible for providing an exceptional patient experience, handling patient queries, and ensuring the smooth day-to-day running of our Reception area.Main...


  • Birmingham, Birmingham, United Kingdom Malmaison Belfast Full time

    About the JobWe are seeking an experienced restaurant supervisor to join our team at Hotel Du Vin. As a restaurant supervisor, you will be responsible for leading a team of staff and ensuring that every guest has an exceptional dining experience.Job DescriptionTo lead a team of staff, including recruitment, training, and performance managementTo maintain...


  • Birmingham, Birmingham, United Kingdom Pertemps Birmingham Industrial Full time

    Job DescriptionMaintenance SupervisorPertemps Birmingham Industrial is currently seeking a skilled Maintenance Supervisor to lead our close-knit maintenance team. The successful candidate will be responsible for providing leadership and supervision to the team on a permanent, full-time basis.About the RoleThe Maintenance Supervisor will be responsible...


  • Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

    About the OpportunityThe Crowne Plaza Birmingham NEC is seeking a highly skilled and experienced individual to fill the position of Guest Services Team Lead. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, ensuring exceptional guest experiences, and providing guidance to your...


  • Birmingham, Birmingham, United Kingdom Hotel Du Vin Full time

    Lead a Team of ProfessionalsThe ideal candidate will have a proven track record of managing a team of hospitality professionals in a fast-paced environment. As a Restaurant Supervisor at Hotel Du Vin, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that all guests receive exceptional service and that our high...

  • Reception Team Member

    4 weeks ago


    Birmingham, Birmingham, United Kingdom AccorHotel Full time

    Job Summary:We are seeking a highly skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Provide prompt, efficient, and...

  • Restaurant Supervisor

    3 weeks ago


    Birmingham, Birmingham, United Kingdom whitbread Full time

    Restaurant Supervisor OpportunityAs a Restaurant Supervisor at BAR+BLOCK Birmingham, you will be the vital link between the kitchen and our Front of House team. Your natural leadership skills and ability to manage a team will be essential in delivering amazing customer service every time.Key Responsibilities:Lead and manage a team to deliver exceptional...


  • Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time

    Job Title: Lunchtime Supervisor (Play Leader)About the Role:We are seeking a dedicated and enthusiastic individual to join our team as a Lunchtime Supervisor (Play Leader) at Jervoise Junior and Infant School. As a key member of our school community, you will play a vital role in supporting the well-being and safety of our students during lunchtime.Key...


  • Birmingham, Birmingham, United Kingdom Regional Buildings Full time

    About the JobThis is an exceptional opportunity to join our Regional Buildings team as a Construction Project Supervisor Lead. You will be responsible for overseeing the delivery of construction projects, with a focus on MEP headhouses for the HS2 project. The role requires strong leadership skills, with the ability to motivate and manage a team.The...


  • Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time

    We Manage Jobs (WMJobs) is seeking an exceptional Food Service Supervisor Lead to join our team. As a key member of our operations team, you will be responsible for overseeing the daily running of our catering services, including menu planning, stock management, and team supervision.This is an exciting opportunity to work in a dynamic and fast-paced...


  • Birmingham, Birmingham, United Kingdom Ppm Recruitment Full time

    Job Summary: We are seeking a highly skilled and experienced Senior Gas Service Engineer to join our team as a Gas Engineer Supervisor Lead. This is a mobile role covering the Birmingham, Coventry & surrounding areas, requiring travel to various locations within the West & East Midlands.The successful candidate will have extensive experience in servicing and...

  • Store Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team and ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Lead and...

  • Shift Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Sizzling Pub & Grill Full time

    Be the Face of ExcellenceAs a Shift Supervisor at Sizzling Pub & Grill, you will be the driving force behind delivering exceptional customer experiences. With a passion for great service and a talent for training, you will lead a team that consistently exceeds expectations.Our guests expect a warm welcome, and it's up to you to make that happen. You'll be...

  • Store Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team and ensuring exceptional customer service and a positive dining experience for our guests.Key Responsibilities:Lead and manage the...


  • Birmingham, Birmingham, United Kingdom Astute People Full time

    Astute People's Renewables team is partnering with a leading wind turbine manufacturer to recruit an Electrical Supervisor to oversee the installation and finishing phases of wind farm sites across the UK, Northern Ireland, and Europe.The Electrical Supervisor role comes with a salary of £45,000 plus a bonus scheme and a flexible pension scheme.If you're a...

  • Shift Supervisor

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Sizzling Pub & Grill Full time

    About the RoleAs a Shift Supervisor at Sizzling Pub & Grill, you will be responsible for providing exceptional customer service and leading a team to deliver a warm and welcoming experience for our guests.Key ResponsibilitiesAct as a host, serving guests and confidently lead your teamBe a shift leader and maintain high standards of cleanliness and safetyBe a...


  • Birmingham, Birmingham, United Kingdom Sizzling Pub & Grill Full time

    Be the Face of Sizzling Pub & GrillAs a Part Time Shift Supervisor at Sizzling Pub & Grill, you'll be the first point of contact for our guests, providing a warm welcome and ensuring they have an exceptional experience. With a passion for great service and training great people, you'll lead a team that keeps our guests coming back for more.What's in it for...


  • Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    Housekeeping SupervisorWe are seeking a Housekeeping Supervisor to join our team at The Grand Hotel, Birmingham.Main Responsibilities:Motivate and lead the housekeeping team to deliver exceptional guest experiences.Coordinate and supervise the activities of housekeepers to ensure efficient operations and high standards.Ensure the hotel's public areas, staff...