Front of House Supervisor Lead

1 day ago


Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Job Description

We are seeking an experienced Front of House Supervisor Lead to join our team at a German Doner Kebab Restaurant in Birmingham. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing the Front of House team, and driving business growth.

Key Responsibilities:

  • Manage and lead the Front of House team to achieve excellent guest satisfaction and sales targets.
  • Oversee and implement quality control measures to ensure consistency of products and services.
  • Develop and execute strategies to improve guest service, reduce waiting times, and enhance overall customer experience.
  • Ensure compliance with food safety, health and safety regulations, and company guidelines.
  • Monitor and control stock inventory, analyzing consumption patterns to optimize business performance.
  • Work closely with the General Store Manager to coordinate all aspects of the Front of House, including staff scheduling, training, and performance appraisals.
  • Collaborate with the GDK team to maintain tight stock control and achieve budgeted margins.
  • Ensure that all employees adhere to company uniform standards and maintain a smart appearance.

Requirements:

  • A qualified candidate should have proven experience as a Supervisor/Duty Manager within the Food Industry.
  • Demonstrated expertise in guest service management, with extensive knowledge of guest care principles.
  • Strong leadership, motivational, and people skills, with the ability to motivate and inspire colleagues.
  • Proficiency in English and computer literacy, with familiarity with POS systems.
  • Familiarity with financial management principles and practices.

Salary Estimate: £28,000 - £32,000 per annum, depending on experience.



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