Front of House Supervisor Lead
1 day ago
Job Description
We are seeking an experienced Front of House Supervisor Lead to join our team at a German Doner Kebab Restaurant in Birmingham. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing the Front of House team, and driving business growth.
Key Responsibilities:
- Manage and lead the Front of House team to achieve excellent guest satisfaction and sales targets.
- Oversee and implement quality control measures to ensure consistency of products and services.
- Develop and execute strategies to improve guest service, reduce waiting times, and enhance overall customer experience.
- Ensure compliance with food safety, health and safety regulations, and company guidelines.
- Monitor and control stock inventory, analyzing consumption patterns to optimize business performance.
- Work closely with the General Store Manager to coordinate all aspects of the Front of House, including staff scheduling, training, and performance appraisals.
- Collaborate with the GDK team to maintain tight stock control and achieve budgeted margins.
- Ensure that all employees adhere to company uniform standards and maintain a smart appearance.
Requirements:
- A qualified candidate should have proven experience as a Supervisor/Duty Manager within the Food Industry.
- Demonstrated expertise in guest service management, with extensive knowledge of guest care principles.
- Strong leadership, motivational, and people skills, with the ability to motivate and inspire colleagues.
- Proficiency in English and computer literacy, with familiarity with POS systems.
- Familiarity with financial management principles and practices.
Salary Estimate: £28,000 - £32,000 per annum, depending on experience.
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