Front of House Manager

1 month ago


Birmingham, Birmingham, United Kingdom Bannatyne Full time

Front of House Manager Role Summary:

Bannatyne is a leading fitness and wellness provider seeking a dynamic Front of House Manager to deliver exceptional customer service and lead a high-performing team.

Key Responsibilities:

  • Lead and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties, including key holding and building management.
  • Conduct regular performance reviews and provide coaching and support to team members.
  • Handle customer inquiries, concerns, and complaints efficiently and professionally.
  • Create a welcoming environment and ensure the front of house area is clean and organized.
  • Monitor and manage front of house supplies and inventory with revenue targets.
  • Ensure compliance with health and safety regulations and company policies.
  • Organize and participate in member events and activities to foster a sense of community.
  • Assist with budgeting and financial planning for front of house operations.
  • Promote club programs, services, and events to members and guests.

Requirements:

  • Previous experience in a supervisory or managerial role within customer service or hospitality.
  • Strong leadership and team management abilities.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Basic financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.

We offer competitive compensation, opportunities for professional development, and a supportive team culture.



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