Front of House Team Lead

4 weeks ago


Birmingham, Birmingham, United Kingdom Loungers Full time
Front of House Supervisor - Birmingham

Lounges are unique establishments that rely on exceptional staff to deliver an outstanding customer experience. As a Supervisor, you will support the management team in maintaining this excellence, ensuring that every customer leaves satisfied. Your role will involve leading from the front, setting a high pace for the team to achieve timely results. You will be responsible for overseeing the detail, never settling for mediocrity, and striving to make your Lounge the go-to destination for the local community.


The Benefits

  • Tips are shared equally among the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all three brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, such as all-expenses-paid trips
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What You'll Bring:

  • You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take on a management role with a background in restaurants, bars, cafes, or coffee shops.
  • You will have experience working in a bar environment, serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision while adhering to pressure and timescales.
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to learn more about us, follow us on LinkedIn or @life.at.lounge on TikTok



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