Front of House Team Leader

2 weeks ago

Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Job Overview

The ideal candidate for this role will possess excellent leadership skills, the ability to motivate and train team members, and a passion for delivering exceptional customer service.

Key Responsibilities

  1. Oversee and manage the Front of House area at a German Doner Kebab Restaurant
  2. Ensure guest service meets company standards and strong customer satisfaction is maintained
  3. Respond efficiently to Guest complaints and takes appropriate action to solve the problem
  4. Enforces and ensures the best quality of products possible is served
  5. Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
  6. Trains and directs team members through strong well organised training to ensure great guest service
  7. Appraise personnel's performance and provide feedback to keep the team motivated and productive
  8. Maintain Stock inventory for Front of House and analyse consumption
  9. Monitors and ensures compliance with food safety and health & safety rules and regulations
  10. Successfully promote and publicize the GDK brand
  11. Nurture a positive working environment and leads by example
  12. Monitor Front of House operations and initiate corrective actions
  13. To be duty manager on rotation basis
  14. Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
  15. Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
  16. To ensure the Front of House is operating according to GDK guidelines
  17. Address the root cause of Front of House related Guest complaints and take action to resolve the problem
  18. Ensuring that all employees at the Front of House adhere to the company uniform standards
  19. Meeting and greeting guests and organising table reservations
  20. Organising and supervising the shifts of dining and counterstaff
  21. Maintaining high standards of quality control, hygiene, and health and safety
  22. Preparing cash drawers and providing petty cash as required
  23. Helping in any position of the Front of House when circumstances dictate
  24. To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  25. At the end of each shift complete all necessary daily reports
  26. Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
  27. To perform any other duties as designated by Operations Manager due to business demands
  28. Working with General Store Manager to coordinate all aspects of the Front of House
  29. To monitor the stock storage areas and Front of House neat and clean at all times
  30. To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
  31. To fill out daily paperwork
  32. To meet and greet all customers where possible and role model exceptional guest care
  33. To lead and comply with maintaining high standards of guest care
  34. To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
  35. Ensure GDK Front of House team are always well groomed and smart ready for work
  36. At all times promote and follow legal responsibilities and requirements associated with the business
  37. Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

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