Team Lead for Customer Experience

4 days ago


Birmingham, Birmingham, United Kingdom Bubble CiTea Full time
Job Title: Team Lead for Customer Experience

Estimated salary: £32,000 - £42,000 per year.

About Us

Bubble CiTea is a dynamic bubble tea brand with a focus on delivering high-quality drinks and exceptional customer service. We are committed to creating a positive and supportive work environment that allows our employees to grow and develop their skills.

Job Description

We are seeking a highly motivated and experienced Team Lead for Customer Experience to join our team. The successful candidate will be responsible for leading the customer-facing team and ensuring that our customers receive an exceptional experience in our store.

Key Responsibilities
  • Lead the customer-facing team to ensure that customers receive an exceptional experience in our store.
  • Deliver excellent customer service to ensure high levels of customer satisfaction.
  • Conduct HR duties such as recruiting, hiring, training, and firing responsibilities.
  • Undertake store administration duties, set sales quotas, and KPIs, performance management, and manage sales and financial reports.
Requirements
  • Minimum 1-2 years' experience in a managerial/supervisor role in driving a high sales-focused culture in a fast-paced food/beverage industry.
  • Able to work flexible hours, including evenings, weekends, or holidays.
  • Strong leadership and customer management abilities.
What We Offer
  • Numerous career progression opportunities to help your growth whilst being part of the Bubble CiTea Family.
  • Staff discount scheme on our tasty bubble tea drinks.
  • Thorough step-by-step training to ensure you fit in working with the team as quickly as possible.


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