Customer Experience Manager

2 months ago


Birmingham, Birmingham, United Kingdom Colliers International EMEA Full time
Key Responsibilities

As a key member of the Colliers International EMEA team, you will be responsible for delivering exceptional customer experiences across all touchpoints.

  • Ensure Customer Satisfaction: Develop and implement strategies to exceed customer expectations, drive loyalty, and foster long-term relationships.
  • Lead Front of House Teams: Provide guidance, support, and coaching to front of house staff to ensure seamless delivery of service excellence.
  • Monitor and Evaluate: Continuously monitor customer feedback, analyze data, and implement improvements to enhance the overall customer experience.
Requirements

To succeed in this role, you will need:

  • Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to engage with customers, colleagues, and stakeholders at all levels.
  • Strong Leadership Abilities: Proven ability to lead, motivate, and develop front of house teams to deliver exceptional service.
  • Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and implement solutions to improve customer experiences.


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