Customer Experience Associate

3 days ago


Birmingham, Birmingham, United Kingdom Elis Careers Full time
Job Overview

We are looking for a skilled Customer Experience Associate to join our team in Handsworth, Birmingham. As a key member of the ICS team, you will be responsible for delivering exceptional customer service and support to our clients.

Your primary focus will be on building strong relationships with customers, providing administrative support to Account Managers, and proactively managing a portfolio of sites within your team.

Requirements for this role include excellent organizational skills, proficiency in Microsoft Office and Excel, and a proven ability to deliver high-quality customer service support.

Responsibilities include managing customer contracts, handling internal and external inquiries, dealing with customer complaints, generating reports, and maintaining accurate records.

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