Head of Customer Experience
1 week ago
Job Description:
We are seeking an experienced Director of Client Relations to join our team at Harrison Scott Associates.
About the Role:
- The successful candidate will be responsible for managing the internal Client Services team, ensuring that performance meets expectations.
- They will also be responsible for developing and implementing efficient client services processes and procedures.
Key Requirements:
- Proven experience in a similar role with a strong understanding of print, project, and campaign management.
- Excellent communication and leadership skills are essential for this position.
What We Offer:
A competitive salary of $80,000 - $110,000 per annum, depending on experience, as well as a range of benefits including health insurance, retirement plan, and paid time off.
-
Head of Customer Experience Manager
6 days ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeAre you passionate about transforming customer experiences in branches? Do you excel at creating seamless, omni-channel journeys that connect online and offline touchpoints?This is a part-time Contract position, contracted to 5 hours per week, Monday to Friday working 08:30 – 17:00. The estimated salary for this role is £35,000 - £50,000 per year,...
-
Head of Gameplay Experience
2 days ago
Birmingham, Birmingham, United Kingdom FLIX INTERACTIVE Full timeWe are seeking an experienced and visionary Head of Design to lead our design team in crafting engaging, immersive, and memorable gameplay experiences. As the Head of Design, you will work closely with our co-development partners and internal teams to ensure that our projects align with the creative direction, meet player expectations, and achieve a high...
-
Customer Experience Lead
4 days ago
Birmingham, Birmingham, United Kingdom TRIA Full timeJob Summary:We are looking for a Senior Digital Growth Manager to join our team at TRIA.The ideal candidate will have experience in managing relationships at a senior level with stakeholders and customers across multiple business areas, and be able to implement App or Digital Product development and deliver exceptional customer experience.About the Job:This...
-
Head of Student Experience
4 days ago
Birmingham, Birmingham, United Kingdom Bluetownonline Full timeAbout the RoleThe Head of Student Engagement and Success will use their excellent leadership, management, and innovation skills to ensure that all students at risk of disengagement are supported and have equal opportunity to succeed. With a focus on student belonging, retention, and success, this role is critical in promoting and providing opportunities for...
-
Birmingham, Birmingham, United Kingdom HSBC Global Services Limited Full timeAbout UsHSBC Global Services Limited is a leading provider of financial services to individuals, families, businesses, and institutions worldwide.We offer a wide range of products and services including current accounts, credit cards, personal loans, mortgages, savings, investments, insurance, and wealth management.The RoleWe are seeking an experienced...
-
Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Propel Full timeJob TitleA Customer Experience Specialist position is available in the Propel company to support a retail organization's customer-focused goals and expansion.About PropelWe prioritize delivering exceptional customer experiences across all channels, focusing on crafting personalized customer communications and timely, targeted offers.The marketing team plays...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Birmingham City Football Club plc Full timeJob Title: Customer Experience SpecialistBirmingham City Football Club is seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist. This role involves enhancing the matchday experience for supporters by providing exceptional customer service and addressing their inquiries, complaints, and feedback.The ideal...
-
Customer Experience Director
4 days ago
Birmingham, Birmingham, United Kingdom OneAdvanced Full timeCustomer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our customer-focused initiatives. The successful candidate will be responsible for driving customer satisfaction, improving services, and ensuring customer expectations are met.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...
-
Customer Experience Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom The Scion Group Full timeAbout the PositionWe are seeking a Customer Experience Coordinator to join our team at The Scion Group. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth through marketing efforts and sales initiatives.Key ResponsibilitiesPrioritize customer interactions, provide community tours, and...
-
Customer Experience Professional
4 days ago
Birmingham, Birmingham, United Kingdom McDonald's United Kingdom Full timeJoin Our TeamWe are seeking a skilled and customer-focused individual to join our team as a Customer Experience Professional in Kitts Green. As a key member of our restaurant team, you will be responsible for ensuring that our customers receive an exceptional dining experience.Key Responsibilities:Prepare and serve food and beverages to our customersMaintain...
-
Customer Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom Colliers International EMEA Full timeKey ResponsibilitiesAs a key member of the Colliers International EMEA team, you will be responsible for delivering exceptional customer experiences across all touchpoints.Ensure Customer Satisfaction: Develop and implement strategies to exceed customer expectations, drive loyalty, and foster long-term relationships.Lead Front of House Teams: Provide...
-
Customer Experience Associate
4 weeks ago
Birmingham, Birmingham, United Kingdom Signet Jewelers Ltd. Full timeRole OverviewThe Customer Experience Associate role at Signet Jewelers Ltd. involves creating memorable customer interactions, driving sales growth, and contributing to store performance. As a key member of our sales team, you will play a critical role in achieving business objectives and building strong relationships with customers.Key...
-
Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Bighornlaw Full timeAbout the Role:We're looking for a motivated individual to work as a customer advisor, providing an excellent experience to our customers. The successful candidate will have a background in service, with strong communication, listening, and problem-solving skills.Key Responsibilities:Deliver exceptional customer service through warm calls and account...
-
Customer Experience Leader
7 days ago
Birmingham, Birmingham, United Kingdom Sainsbury's Supermarkets Ltd Full timeWe're seeking a skilled Customer Experience Leader to join our team at Sainsbury's Supermarkets Ltd. As a key member of our management team, you'll be responsible for delivering exceptional customer service and driving business results.With a strong focus on operational in-store management, you'll ensure that your area is running smoothly and efficiently,...
-
Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Costa Coffee Full timeUnlock the Art of Coffee CraftsmanshipCosta Coffee is seeking a skilled Customer Experience Specialist to perfect our menu and deliver exceptional customer service.We're looking for someone with a passion for crafting exceptional customer experiences. As a Customer Experience Specialist, you'll be responsible for mastering our menu, pouring passion into...
-
Customer Experience Coordinator
4 days ago
Birmingham, Birmingham, United Kingdom Halfords Full timeJob Summary:We are seeking a Customer Experience Coordinator to join our team at Halfords. This is an exciting opportunity to work closely with the Centre Manager to deliver exceptional customer experiences and drive business performance.As a key member of our team, you will use your technical knowledge and management skills to coach and train colleagues,...
-
Customer Experience Officer
6 days ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeCustomer Experience OfficerAn exciting opportunity has arisen for an experienced Customer Experience Officer to join our team on a permanent basis, providing exceptional support to customers throughout adaptations and disruptive repairs to their homes.Key Responsibilities:Main area of focus will be Birmingham/CoventryLiaising between customers, site...
-
Customer Experience Associate
4 days ago
Birmingham, Birmingham, United Kingdom Elis Careers Full timeJob OverviewWe are looking for a skilled Customer Experience Associate to join our team in Handsworth, Birmingham. As a key member of the ICS team, you will be responsible for delivering exceptional customer service and support to our clients.Your primary focus will be on building strong relationships with customers, providing administrative support to...
-
Customer Experience Specialist
7 days ago
Birmingham, Birmingham, United Kingdom Yorks Cafe Paradise Full timeWelcome to Yorks Cafe Paradise!We're a unique cafe space that's owned by our customers, and we're passionate about serving high-quality food and drink in a warm and welcoming environment.Our TeamWe're a team of like-minded individuals who share a passion for coffee, food, and community. We're looking for someone who shares our values and is committed to...
-
Customer Experience Director
4 days ago
Birmingham, Birmingham, United Kingdom The Fuel Store Ltd Full timeThe Fuel Store Ltd is committed to delivering exceptional customer experiences and driving growth through innovative solutions. As a Customer Experience Director, you will lead a high-performing team in delivering outstanding customer service and account management within a dynamic call centre environment.Key Responsibilities:Manage a successful customer...